Social & Review Management
Build Brand Reputation Across Every Platform
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.
Improve Search Engine Visibility & Foot Traffic with Review Management
Entice prospective diners with 5-star reviews.
All Your Reviews in One Inbox
Handle every customer review in one place. Track across all major sites and platforms including Google, Facebook, Yelp, and TripAdvisor.
Connect with Customers in Real Time
Monitor, request, and respond to customer reviews to improve ratings and review volumes.
Brand-Consistent Response
Scale response efforts with approved custom-response templates (Quick Replies).
Share Positive Word of Mouth
Easily broadcast positive customer feedback on your website via the Public API or across social platforms such as Facebook, Twitter, and Google.
"The weekly reports are extremely insightful. We look at sales & traffic comps by channel to compare our performance but also to understand where and how the recovery is happening."
Simone Ventura
Category Development Manager, National Accounts On-Premise, Bacardi
Key Platforms
Workforce Intelligence
Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.
Learn moreSocial & Review Listening
Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.
Learn moreFinancial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Learn moreSurvey
Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.
Learn moreRestaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
GuestXM Blog
California’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?
The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.
Read MoreFebruary 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives
Discover the latest insights into the restaurant industry's February 2024 performance, revealing a concerning decline in sales alongside the critical importance of maintaining cleanliness for positive customer ratings.
Read MoreNavigating Industry Performance Amidst Weather and Economic Challenges
January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.
Read More