by blackboxintel | Feb 27, 2018 | Thought Leadership
It generally goes without saying that restaurant customers have different expectations for food, ambiance and value when walking into a fine dining restaurant versus a fast food joint. So, which guest satisfaction metrics do the top performing brands in each dining...
by blackboxintel | Feb 22, 2018 | Thought Leadership
Employee engagement isn’t just a number anymore. It’s a powerful metric that drives your company’s profitability, customer satisfaction, brand, and reputation. Employees require purpose at work and support in their personal lives. Meanwhile, executives must balance...
by blackboxintel | Feb 19, 2018 | Industry Voices
Last month, Brinker International unveiled its new education assistance program, which became immediately available to all team members across the organization. The program, called “Best You EDU,” was developed in partnership with Pearson, which offers tools, products...
by blackboxintel | Feb 16, 2018 | Thought Leadership
The 2018 Global Best Practices Conference has officially wrapped, and the Black Box Intelligence (formerly TDn2K) team sincerely thanks everyone who joined us for another incredible, inspiring event. It’s been said time and time again that the restaurant industry is...
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