February 2019 | Black Box Intelligence

Tell Us How You Really Feel: Using Unsolicited Guest Feedback to Become Best-in-Class

by sarahhiggins | Feb 28, 2019 | Industry Voices

When restaurant brands want to understand performance, they rely on the experts for the most relevant data and insights. It was exciting to see the weight given to online guest feedback, reviews and ratings at this year’s Black Box Intelligence (formerly TDn2K) Global...

Best Practices in Employee Recognition and Retention

by sarahhiggins | Feb 18, 2019 | Thought Leadership

The initial results from the Restaurant Manager Connect Survey (formerly known as GM Connect) performed by Gallup and Black Box Intelligence (formerly TDn2K) are in, and they’re clear. Employees who are not adequately recognized at work are twice as likely to say...

Restaurant Guests Not Chilled by Polar Vortex

by sarahhiggins | Feb 13, 2019 | Guest Sentiment, Uncategorized

Focus Shifts to Staffing as Restaurant Sales Hold Strong in January

by sarahhiggins | Feb 7, 2019 | Industry Snapshot

Government Shutdowns, Policy Changes and the Need for Restaurant Industry Collaboration

by sarahhiggins | Feb 5, 2019 | Industry Voices

Key Highlights from Morning with Joe, a #GlobalBPC Q&A SessionAt Black Box Intelligence (formerly TDn2K)’s 2019 Global Best Practices Conference, Joe Kefauver, managing partner of Align Public Strategies discussed some of the tough public policy issues impacting...

Tell Us How You Really Feel: Using Unsolicited Guest Feedback to Become Best-in-Class

Best Practices in Employee Recognition and Retention

Restaurant Guests Not Chilled by Polar Vortex

Focus Shifts to Staffing as Restaurant Sales Hold Strong in January

Government Shutdowns, Policy Changes and the Need for Restaurant Industry Collaboration

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