guestXM – by Black Box Intelligence

California’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?

The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.

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Restaurant Recruiting, Staffing and Turnover Trends

Learn about restaurant recruiting, staffing & turnover trends and what you need to know about managing restaurant staff in 2021.

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April’s Reality: Weakest Restaurant Sales Growth Since July

A factor behind the softening of check growth has been a moderation in menu price increases, as cost pressures for restaurants subside.

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Restaurant Sales and Check Growth Fall to Last Summer’s Levels

Cost pressures from rising wages have moderated for restaurants, and menu price increases effect on guest checks have slowed.

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Restaurant Sales & Traffic Slowed in February—a Sign of Future Challenges

February’s sales and traffic saw gains compared to early 2022, but at a magnitude much smaller than what we saw in January.

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January Strong Due to Easy Omicron Comparison, But Long-Term Traffic Slowdown Continues

All industry segments experienced a strong rebound in their same-store sales growth as consequence of the tailwinds from the Omicron downturn a year ago, but there were clear biggest winners.

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Leading Restaurant Brands Honored for Achieving Best-in-Class Performance at the Best Practices Conference

2023 Best Practices Awards at the 26th annual Best Practices Conference in Dallas, Texas.

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Restaurant Sales Continue Growing, But the Pace is Starting To Fall

Restaurant sales growth remains strong year-over-year, but the last two months of the year showed there is some slowdown already in effect.

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Black Box Intelligence™ Announces Finalists for 2023’s Best Practices Awards

326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligence’s Annual Conference.

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Restaurant Sales & Traffic Signal Tougher Times Ahead

Restaurant sales & traffic growth softens again due to another shift in consumer preference as restaurants work to normalize staffing levels.

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Restaurant Sales Remain Strong With Last Two Months Posting Highest Growth Since March

Latest industry insights from rebounded restaurant sales and the positive result increased employee headcount has on the guest experience.

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Key Workforce Changes Needed to Build a Top Performing Team

Black Box’s latest Workforce data reveals what aspects of the employee and manager experience are most impactful to your team’s performance.

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Restaurant Sales Hold Strong in September 2022 Despite Persistent Decline in Guest Counts

The latest industry insights from growing restaurant sales, declining guest count, and customer's perception of food quality and cleanliness.

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