Restaurant Guest Satisfaction Snapshot™ - May, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a one-year comparison unless otherwise noted Overall, May...
Guest Sentiment Articles
Off-Premise Value Sentiment Negative, Overall Restaurant Service Improved
Restaurant Guest Satisfaction Snapshot™ – April, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 1-year comparison unless otherwise noted The good news...
How to Increase Guest Traffic to Your Restaurant
The restaurant industry experienced a huge hit during the pandemic. Sales growth continues to fluctuate as deep staffing shortages continue to plague the industry. Thankfully, Black Box...
Restaurant Food and Service Sentiment Improving As Traffic Woes Continue
Restaurant Guest Satisfaction Snapshot™ – March, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 1-year comparison unless otherwise noted The...
Best Practices for Driving Alcohol Sales
The restaurant industry continues to evolve in the post-pandemic world. While this transformation carries many challenges, it also brings a lot of opportunities. Beverages play an essential role for...
Using Guest Intelligence to Improve Your Restaurant Steps of Service
If you own or run a restaurant, you’re familiar with restaurant steps of service. The steps of service outline the important points in a customer’s time in your establishment, and most often are the...
Increased Menu Prices Deter Guests As Rapid Check Growth Continues
Restaurant Guest Satisfaction Snapshot™ – February, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted Sales growth...
Guest Check Growth Grows While Traffic Slows
Restaurant Guest Satisfaction Snapshot™ – January, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted A restaurant...
Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in December
Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in December Restaurant Guest Satisfaction Snapshot™ - December 2021 The Restaurant Guest Satisfaction...
Moderate Staffing Improvements Contribute to Some Lift in Service-Related Sentiment
Restaurant Guest Satisfaction Snapshot™ – November, 2021 Top 5 Restaurant Brands From a sales perspective, November was exceptionally good for restaurants. With sales larger by 8.3% than they were...
November Sales Growth Best for the Restaurant Industry in Over a Decade
Restaurant Industry Snapshot™ – November 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic8.72%-4.65%rolling 3 monthsrolling 3 months6.83%-5.70%*2-year comp sales and traffic (only...
Restaurant Staffing Challenges Driving Declines in Speed of ‘Service’ Sentiment
Restaurant Guest Satisfaction Snapshot™ – October, 2021 Top 5 Restaurant Brands Restaurants continue to post better sales than they did in 2019. Unfortunately, sales growth is slowing down and is...
Off-Premise Continues to Fuel Sales Growth, Expected Slow Down in November
Restaurant Industry Snapshot™ – October 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic5.96%-6.36%rolling 3 monthsrolling 3 months5.97%-6.08%*2-year comp sales and traffic (only...
‘Ambiance’ Sets Apart Top Performance Amid Suffering Restaurant Sales & Traffic
Restaurant Guest Satisfaction Snapshot™ – September, 2021 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted September...
September Sales Improve Slightly, Traffic Posts Worst Results Since March
Restaurant Industry Snapshot™ – October 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.11%-6.31%rolling 3 monthsrolling 3 months6.68%-5.30%*2-year comp sales and traffic (only...
COVID Fears Fuel Divide in Sentiment & Sales for Limited & Full-Service Restaurants
Restaurant Guest Satisfaction Snapshot™ – August, 2021 Top 5 Restaurant Brands August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent...
Restaurant Sales and Traffic Post Worst Results Since May
Restaurant Industry Snapshot™ – August 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.13%-5.44%rolling 3 monthsrolling 3 months7.08%-4.60%*2-year comp sales and traffic (only applies...
Restaurant “Food” Receives High Marks, “Cleanliness” Scores Still Slipping
Restaurant Guest Satisfaction Snapshot™ – July, 2021 Top 5 Restaurant Brands Same-store sales growth was 8.1% in July, an improvement of 1.3 percentage points compared to June’s results. This was...
Despite Staffing & Traffic Challenges, Restaurants Achieve Best Sales Performance in Years
Restaurant Industry Snapshot™ – July 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic9.10%-3.69%rolling 3 monthsrolling 3 months6.81%-4.35%*2-year comp sales and traffic (only applies...
Superior Service Set Restaurants Apart in June as Sales Rebound to Pre-Pandemic Levels
Restaurant Guest Satisfaction Snapshot™ – June, 2021 Top 5 Restaurant Brands Black Box Financial Intelligence™ June results confirm that restaurant industry sales have recovered to pre-pandemic...