by BrittanyParker | Mar 4, 2021 | Thought Leadership
Operators have had to rethink and optimize their off-premise setup over the past year. At first, many solutions were implemented as temporary fixes to get through shelter in place orders, such as dedicating a few tables for to-go order pickups or designating a parking...
by BrittanyParker | Jan 20, 2021 | Thought Leadership
2021 Guide for Restaurants: 14 Things to Watch After a challenging year, there’s a lot to keep an eye on as we start 2021. This guide details how industry sales can rebound, how operators will drive traffic, increase guest satisfaction and take care of their...
by BrittanyParker | Aug 28, 2020 | Thought Leadership
Our president & CEO sat down with James Fripp, chief equity and inclusion officer for Yum! Brands and James Pogue, Ph.D., CEO of JP Enterprises and a leading voice on issues of diversity, inclusion and bias. Together, they held a candid and open conversation on...
by BrittanyParker | Jun 12, 2020 | Thought Leadership
Key Themes in Social Chatter: A Coronavirus Timeline Zach Stanford, Director, Insights at Black Box Intelligence Online guest feedback for restaurants has been dominated by COVID-19 chatter. Yet, the conversation has evolved over time as consumers have sought to...
by BrittanyParker | Jun 3, 2020 | Thought Leadership
We are heartbroken. The horrendous act committed against George Floyd, and many, many others that came before him, is unacceptable. The systemic racism in our country perpetuates inequality and constrains mobility for people of color and underserved communities. But...
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