Black Box Consumer Intelligence™
Get Ahead of Critical
Shifts in Consumer Behavior
Develop a brand strategy rooted in facts and guided by insights with quality restaurant consumer data and analytics – at scale.
With the right consumer behavior intelligence, hospitality brands can confidently adapt to changes in attitudes, preferences, and spend. Meanwhile, competitors are left reacting to their environment instead of enriching it.
Data that benefits the entire organization
Restaurant Units
Billion in Restaurant Sales
Brands Across 6+ Segments
Million Credit Card Transactions

Understand Your Consumers
Enhance your research and uncover the patterns, trends and behaviors that help you answer the question, “is it me, or the market?”
-
See full demographic profiles of consumers
-
Track where consumers are spending their money (share-of-wallet)
-
Understand share-of-stomach data – segmented at a granular level

Know Where You’re Growing
Identify new growth opportunities and create strategies with more confidence
-
Use consumer demographics and behavior data to influence real estate decisions
-
Enhance your marketing, insights, and finance teams’ findings during acquisitions or sales
-
Identify competitive consumer insights to improve strategy and make decisions that give you a competitive edge


Apply consumer behavior insights to your business decisions with our restaurant market research
Know Your Competitors
Know where you stand competitively to refine your brand’s promise, products, and omni-channel experiences
Read More
- Confirm who your competitors are and uncover new ones
- See how you stack up against the competition for share-of-market
- Understand which brands are leading in share-of-wallet and and share-of-stomach
Refine Your Pricing Strategy
Read More
- Analyze overall consumer sales and traffic trends by daypart
- Dig into individual menu item performance and other guest check-level data
- Compare promotions to pricing strategy to understand the impact in real-time
Innovate Your Offerings
Adapt to dynamic consumer demands faster and see the impact in real-time
Read More
- Track the ROI of LTOs, promotions, and marketing campaigns
- Understand which promotions are driving desired results
- Identify and eliminate underperforming promotions faster
Perfect Every Channel & Experience
Understand the omni-channel experience from the consumers’ perspective
Read More
- Track engagement, experience, and spending patterns across every channel
- Get a comprehensive view of sales and share across both online and offline channels
- Use granular-level data to inform online and offline experiences that result in more revenue and repeat customers

Black Box Intelligence Case Study
Where else are our customers spending their money?
See how Tropical Smoothie uses Black Box Consumer Intelligence™ to understand consumer demographics and buying behavior to identify new opportunities and influence strategy.
Our Customers
Over 300+ of the world’s best restaurants use Black Box Intelligence
Testimonials
A trusted partner for restaurant leaders for over 25 years
Latest Blogs
5 Tips to Increase Customer Engagement on Social Media
While during the early days of Facebook, Instagram or Twitter, it was all about organic engagement, as ads were limited or non-existent. That is not the case anymore! Read on to discover the 5 great...
Restaurant Consumer Trends Post-Pandemic
What are Restaurant Consumer Trends? Consumer trends are the overarching shared sentiments expressed by restaurant consumers. Consumer trends are often uncovered through gathering, aggregating, and...
How to Respond to a Positive Customer Review
A positive review can be a great marketing opportunity to highlight some of the aspects that make your business stand out from the rest. It can inspire people to talk about your business and become...