AreTheyHappy by Black Box Intelligence™
Uncover the optimal customer experience to drive brand performance and reputation
AreTheyHappy helps emerging and established brands across the globe manage online reputation, track customer sentiment, and improve customer loyalty by making it easy for cross-functional teams to engage guests at the right time, with the right action.
The #1 Online Reputation Solution for Restaurants and Hospitality
The only tool to monitor online social and review channels, address customer feedback, and align teams on where to improve the guest experience in one intuitive dashboard.
Your Reputation Hub
Connecting customer reviews from all major review and social media sites to what’s happening on the ground floor.
Save Hours of Manual Work with One Inbox
Multitasking between Instagram, Google My Business, Facebook, TripAdvisor and other review sites can be hectic. Manage unlimited profiles and pages for every location in a single feed.
Engage with Customers in Real-Time
Spot influencers, loyal customers no matter where they are. Respond to all interactions and flag positive or negative messages that need attention.
Gain Insights Beyond the Feed
Build out a variety of surveys from sources: NPS, CSAT, NPD, post-dining reviews, and more to generate feedback quickly and capture a greater volume of insights.
With AreTheyHappy, your brand’s reputation is now your competitive advantage
As the restaurant industry’s missing link between reviews and revenue, AreTheyHappy brings end-to-end reputation management into a single platform so online reviews, social interactions, and satisfaction trends are captured in real-time, giving teams insight into what’s working and what’s not. The result? Focused teams, high-impact conversations, and personalized experiences.
Features
The engine powering your reputation management
With AreTheyHappy’s suite of solutions, hospitality teams can finally redefine how brand reputation gets managed, and roles across the organization can see how the impact of true engagement advances the business forward.
Review Management
Stay on the pulse of customer sentiment, good and bad.
Manage Online Reviews
Monitor and respond to customer reviews in a prompt and personalized way with approved custom response templates.
Promote Your Brand Advocates
Keep negative feedback internal and broadcast positive customer feedback on your website via the AreTheyHappy Public API or across social platforms such as Facebook, Twitter, and Google via the AreTheyHappy Publisher.
Get Teams Aligned
Scale response efforts and create more impactful experiences by getting teams involved in community management.
Social Media Management
Build brand awareness and reputation through every social platform.
Plan, Schedule, Post
Our visual planner with easy-to-use drag and drop capabilities helps your marketing, social, and HR team plan and schedule a month’s worth of social posts to all of your channels in minutes.
Engage with Your Audience
Enrich the digital engagement process by building online communities, developing user-generated content, and testing market research within a subset of followers.
Enable Other Teams
Share your monthly social calendar with other teams across your organization so they can develop content that aligns with your overall brand strategy.
Sentiment-Tailored Customer Surveys
Engage your customers with user-friendly, dynamic forms and surveys.
Build Best Practice Branded Surveys
Create beautiful, branded surveys that increase survey response rates and more actionable feedback for your teams.
Embrace High-Touch, Not High-Tech
Our surveys are incredibly fast to set up, with no technical knowledge needed.
Keep Users Engaged with Unmatched UI/UX
With AreTheyHappy, we make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.
Listings Management
Manage listings to improve search rankings and local SEO.
Make Listing Updates
Whether you need to update hours of operation, or make adjustments for the holidays, AreTheyHappy makes it easy to update all of your listings across Facebook, Google, and your Website from one spot.
Enhance Google Branding
Improve your business presence by making your menu available, providing a direct link to food delivery services, or adding health and safety tags across all locations.
Update Helpful Information
Manage FAQs on Your Search Results Pages to make sure customers find what they need fast and get the service they expect from your brand.
Review Management
Review Management
Stay on the pulse of customer sentiment, good and bad.
Manage Online Reviews
Monitor and respond to customer reviews in a prompt and personalized way with approved custom response templates.
Promote Your Brand Advocates
Keep negative feedback internal and broadcast positive customer feedback on your website via the AreTheyHappy Public API or across social platforms such as Facebook, Twitter, and Google via the AreTheyHappy Publisher.
Get Teams Aligned
Scale response efforts and create more impactful experiences by getting teams involved in community management.
Social Media Management
Social Media Management
Build brand awareness and reputation through every social platform.
Plan, Schedule, Post
Our visual planner with easy-to-use drag and drop capabilities helps your marketing, social, and HR team plan and schedule a month’s worth of social posts to all of your channels in minutes.
Engage with Your Audience
Enrich the digital engagement process by building online communities, developing user-generated content, and testing market research within a subset of followers.
Enable Other Teams
Share your monthly social calendar with other teams across your organization so they can develop content that aligns with your overall brand strategy.
Dynamic Customer Surveys
Sentiment-Tailored Customer Surveys
Engage your customers with user-friendly, dynamic forms and surveys.
Build Best Practice Branded Surveys
Create beautiful, branded surveys that increase survey response rates and more actionable feedback for your teams.
Embrace High-Touch, Not High-Tech
Our surveys are incredibly fast to set up, with no technical knowledge needed.
Keep Users Engaged with Unmatched UI/UX
With AreTheyHappy, we make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.
Listings Management
Listings Management
Manage listings to improve search rankings and local SEO.
Make Listing Updates
Whether you need to update hours of operation, or make adjustments for the holidays, AreTheyHappy makes it easy to update all of your listings across Facebook, Google, and your Website from one spot.
Enhance Google Branding
Improve your business presence by making your menu available, providing a direct link to food delivery services, or adding health and safety tags across all locations.
Update Helpful Information
Manage FAQs on Your Search Results Pages to make sure customers find what they need fast and get the service they expect from your brand.
Tools to Align Teams and Drive Efficiencies Across the Organization
Automated Reporting
Monitor all of your key customer feedback metrics with one tool for all levels of the organization
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- Weekly and Monthly overview and reports for the whole company, specific groups or individual locations
- Adjusted to each user type: location manager, marketing, operations, etc…
- Insights on positive and negative trends
- Key takeaways and clear focus points for each location every week/every month
Team Collaboration
Empower teams to deliver their best work, and track their progress
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- Align marketing, operations, and front-line seamlessly
- Collaborate in real-time, assign tasks and notify your teammates of updates in one hub.
- Share customer feedback, solve problems and close the feedback loop faster to increase customer satisfaction, job satisfaction and productivity.
Workflow Automation
Configure role-based access to get the right stakeholders involved and focused on the right task
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- Automatically assign, tag & close conversations, mark conversations as urgent and set SLAs for your team with Inbox rules.
- Issues will always be handled by the right team, and in the right order.
- Let your team focus on what they do best, and spend less time manually tagging and assigning conversations.
e-Book
The Google Business Profile Playbook
In this guide, we’ll break down the essential steps every brand must complete in order to set-up, maintain, and optimize their Google Business Profile.
Testimonials
A Trusted Partner for Restaurant Leaders
Bernard Sironval
“We now save a lot of time following up on customer feedback. AreTheyHappy is really handy for teams. Our location managers only see the messages belonging to their restaurant. But, as a founder, I see everything.”
Carola Mauck
“AreTheyHappy makes it really easy for us to keep track of the many reviews we get. We never miss to respond anymore and we get really nice analytics about what our customers think! Also, the team is just incredible, and always there for us!!!”
Peter Van Praet
“With AreTheyHappy, we can now easily see the data that shows us which operational aspects are working better than before. We give the feedback to the people on the workfloor, so that they feel respected and have a chance to develop!”
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