Select Page

 AreTheyHappy by Black Box Intelligence™

Uncover the optimal customer experience to drive brand performance and reputation

AreTheyHappy helps emerging and established brands across the globe manage online reputation, track customer sentiment, and improve customer loyalty by making it easy for cross-functional teams to engage guests at the right time, with the right action.

The #1 Online Reputation Solution for Restaurants and Hospitality

The only tool to monitor online social and review channels, address customer feedback, and align teams on where to improve the guest experience in one intuitive dashboard.

AreTheyHappy Inbox

Your Reputation Hub

Connecting customer reviews from all major review and social media sites to what’s happening on the ground floor.

Save Hours of Manual Work with One Inbox

Multitasking between Instagram, Google My Business, Facebook, TripAdvisor and other review sites can be hectic. Manage unlimited profiles and pages for every location in a single feed.

Engage with Customers in Real-Time

Spot influencers, loyal customers no matter where they are. Respond to all interactions and flag positive or negative messages that need attention.

Gain Insights Beyond the Feed

Build out a variety of surveys from sources: NPS, CSAT, NPD, post-dining reviews, and more to generate feedback quickly and capture a greater volume of insights.

AreTheyHappy Inbox

With AreTheyHappy, your brand’s reputation is now your competitive advantage

As the restaurant industry’s missing link between reviews and revenue, AreTheyHappy brings end-to-end reputation management into a single platform so online reviews, social interactions, and satisfaction trends are captured in real-time, giving teams insight into what’s working and what’s not. The result? Focused teams, high-impact conversations, and personalized experiences.
AreTheyHappy Workflow Automation
Features

The engine powering your reputation management

With AreTheyHappy’s suite of solutions, hospitality teams can finally redefine how brand reputation gets managed, and roles across the organization can see how the impact of true engagement advances the business forward.

Review Management

Stay on the pulse of customer sentiment, good and bad.

Manage Online Reviews

Monitor and respond to customer reviews in a prompt and personalized way with approved custom response templates.

Promote Your Brand Advocates

Keep negative feedback internal and broadcast positive customer feedback on your website via the AreTheyHappy Public API or across social platforms such as Facebook, Twitter, and Google via the AreTheyHappy Publisher.

Get Teams Aligned

Scale response efforts and create more impactful experiences by getting teams involved in community management.

AreTheyHappy Review Management

Social Media Management

Build brand awareness and reputation through every social platform.

Plan, Schedule, Post

Our visual planner with easy-to-use drag and drop capabilities helps your marketing, social, and HR team plan and schedule a month’s worth of social posts to all of your channels in minutes.

Engage with Your Audience

Enrich the digital engagement process by building online communities, developing user-generated content, and testing market research within a subset of followers.

Enable Other Teams

Share your monthly social calendar with other teams across your organization so they can develop content that aligns with your overall brand strategy.

AreTheyHappy Social Media Management

Sentiment-Tailored Customer Surveys

Engage your customers with user-friendly, dynamic forms and surveys.

Build Best Practice Branded Surveys

Create beautiful, branded surveys that increase survey response rates and more actionable feedback for your teams.

Embrace High-Touch, Not High-Tech

Our surveys are incredibly fast to set up, with no technical knowledge needed.

Keep Users Engaged with Unmatched UI/UX

With AreTheyHappy, we make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.

AreTheyHappy Dynamic Customer Surveys

Listings Management

Manage listings to improve search rankings and local SEO.

Make Listing Updates

Whether you need to update hours of operation, or make adjustments for the holidays, AreTheyHappy makes it easy to update all of your listings across Facebook, Google, and your Website from one spot.

Enhance Google Branding

Improve your business presence by making your menu available, providing a direct link to food delivery services, or adding health and safety tags across all locations.

Update Helpful Information

Manage FAQs on Your Search Results Pages to make sure customers find what they need fast and get the service they expect from your brand.

AreTheyHappy Listings Management
Review Management

Review Management

Stay on the pulse of customer sentiment, good and bad.

Manage Online Reviews

Monitor and respond to customer reviews in a prompt and personalized way with approved custom response templates.

Promote Your Brand Advocates

Keep negative feedback internal and broadcast positive customer feedback on your website via the AreTheyHappy Public API or across social platforms such as Facebook, Twitter, and Google via the AreTheyHappy Publisher.

Get Teams Aligned

Scale response efforts and create more impactful experiences by getting teams involved in community management.

AreTheyHappy Review Management
Social Media Management

Social Media Management

Build brand awareness and reputation through every social platform.

Plan, Schedule, Post

Our visual planner with easy-to-use drag and drop capabilities helps your marketing, social, and HR team plan and schedule a month’s worth of social posts to all of your channels in minutes.

Engage with Your Audience

Enrich the digital engagement process by building online communities, developing user-generated content, and testing market research within a subset of followers.

Enable Other Teams

Share your monthly social calendar with other teams across your organization so they can develop content that aligns with your overall brand strategy.

AreTheyHappy Social Media Management
Dynamic Customer Surveys

Sentiment-Tailored Customer Surveys

Engage your customers with user-friendly, dynamic forms and surveys.

Build Best Practice Branded Surveys

Create beautiful, branded surveys that increase survey response rates and more actionable feedback for your teams.

Embrace High-Touch, Not High-Tech

Our surveys are incredibly fast to set up, with no technical knowledge needed.

Keep Users Engaged with Unmatched UI/UX

With AreTheyHappy, we make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.

AreTheyHappy Dynamic Customer Surveys
Listings Management

Listings Management

Manage listings to improve search rankings and local SEO.

Make Listing Updates

Whether you need to update hours of operation, or make adjustments for the holidays, AreTheyHappy makes it easy to update all of your listings across Facebook, Google, and your Website from one spot.

Enhance Google Branding

Improve your business presence by making your menu available, providing a direct link to food delivery services, or adding health and safety tags across all locations.

Update Helpful Information

Manage FAQs on Your Search Results Pages to make sure customers find what they need fast and get the service they expect from your brand.

AreTheyHappy Listings Management

Tools to Align Teams and Drive Efficiencies Across the Organization

Automated Reporting

Monitor all of your key customer feedback metrics with one tool for all levels of the organization

Learn More
  • Weekly and Monthly overview and reports for the whole company, specific groups or individual locations
  • Adjusted to each user type: location manager, marketing, operations, etc…
  • Insights on positive and negative trends
  • Key takeaways and clear focus points for each location every week/every month

Team Collaboration

Empower teams to deliver their best work, and track their progress

Learn More
  • Align marketing, operations, and front-line seamlessly
  • Collaborate in real-time, assign tasks and notify your teammates of updates in one hub.
  • Share customer feedback, solve problems and close the feedback loop faster to increase customer satisfaction, job satisfaction and productivity.

Workflow Automation

Configure role-based access to get the right stakeholders involved and focused on the right task

Learn More
  • Automatically assign, tag & close conversations, mark conversations as urgent and set SLAs for your team with Inbox rules.
  • Issues will always be handled by the right team, and in the right order.
  • Let your team focus on what they do best, and spend less time manually tagging and assigning conversations.
e-Book

The Google Business Profile Playbook

In this guide, we’ll break down the essential steps every brand must complete in order to set-up, maintain, and optimize their Google Business Profile.
Testimonials

A Trusted Partner for Restaurant Leaders

Latest Blogs

Get your team and customers advocating for your brand

Make it easy for your team to do great work and take action where it matters most with aggregated guest feedback, real-time sentiment scores, and case management built specifically for hospitality.

Speak to a Product Expert

Black Box announces new CXM platform! Visit guestxm.com to learn more.

X