Events and Webinars
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2023 Best Practices Conference
January 31 – Feb 2, 2023
Join us in 2023 for in-depth market analysis and executive-led panel discussions, attendees will gain competitive knowledge and a genuine understanding of what to do with their data in order to reach their goals.
- Brings together hospitality leaders and executives in Operations, HR, Marketing, Finance and IT from organizations of all sizes
- Unboxing exclusive workforce, financial, market, and guest experience insights to guide hospitality forward
- Delivering expert advice from the industry’s most seasoned leaders
About the Conference
Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights and best practices that focus on the key intersection of people and profits.
It is our privilege to present some of the brightest authors, speakers and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance or IT, we hope you will join us.
The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJ’s Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille and The Wendy’s Company.
In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.
400 West Las Colinas Boulevard
Irving, Texas 75039
For questions about the Best Practices Conference, please contact firstname.lastname@example.org.
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Sep 21, 2022 – Dec 1, 2022
Dec 2, 2022 – Jan 31, 2022
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Transforming the Customer Experience: The Denny's and Jim 'N Nick's Approach to Meeting Guest Expectations
As customer preferences and expectations continue to evolve, it’s time to rethink your guest experience. Joined by Head of Marketing at Jim ‘N Nick’s BBQ, Brad Jacobus and Fasika Melaku, VP and Chief Learning & Development Officer at Denny’s, you’ll learn how they leverage data and insights to build an effective CX strategy and consistently meet customers where they are.
- The latest insight on what customers are looking for, and care about today
- Clarity around the impact of a bad customer experience
- Find out how leading brands are navigating the complexities of customer and employee experience
- Peer-to-peer learning from leading brands consistently hitting the top of every chart in BBI’s industry performance tracking
- Define the categories that drive customer experience and how to measure it
Online Reputation + Guest Experience 101
Hear from guest experience experts– Carl Osborn, Founder of Deliver the Dish, Gary Goodman, Founder + CEO of Yumpingo, Zack Oates, Founder + CEO of Ovation and David Cantu, CEO of Black Box Intelligence on the importance of reputation management. This panel discussion will highlight the importance of the voice of the customer and how your brand’s reputation is your competitive advantage.
- Guests expect a response to their reviews, and restaurant managers are expected to give one. Learn how you can equip your team to efficiently manage feedback
- Reviewing responses and efforts to recover guests are high in theory … getting to them is challenging – even for the best performing stores because responding to guest reviews is such a manual task.
- Building customer loyalty through positive digital experiences
- Methods for tracking, responding to, and systematically recovering guests.
- Best practices for updating and managing multi-unit restaurant locations across search engines.
Join industry experts at the Best Practices Conference on Jan 31 – Feb 2 for more insightful panel discussions!
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