Global Best Practices Conference 2020 Agenda

When Greg Creed was recently interviewd about his greatest accomplishments, he immediately responded - the culture that we created. "We have a culture that is collaborative, that attracts and retains great talent." James Fripp and Avery Block have been part of that journey since they all worked together at Taco Bell, and will share some of the magic that happens in the largest quick service restaurant company in the world.

Being a senior leader today comes with the responsibility of fully engaging in the tough conversations around diversity, inclusion and bias that are playing out every day in our workplaces and with our customers. CEOs and all senior leaders are being called to deeply listen, engage and model the behaviors required in today’s hyper charged environment of #MeToo, Black Lives Matter, All Lives Matter, Immigration uncertainty and so much more.

There is no escaping the brutal truth and the real bottom line of performance; our success in creating a thriving workplace is the key indicator of a prosperous brand. The latest and greatest people research revealed.

Speaker: Victor Fernandez

The Denny’s brand story, under John Miller's leadership, is a textbook example of a turnaround that should not have been possible. Plagued by years of acrimonious franchisee relationships, employee unrest, racial tensions, eroding sales and a tarnished brand reputation, the challenges faced and accepted by Miller were daunting. Ten years later, the story is now one of an organization that found success by rethinking the way they do business. You don't want to miss it.

Companies who do well while doing good are special places to work and to dine. They anchor their communities by paying it forward, leaving it better than they found it and always asking "what more can we do for our employees and guests? This is our chance to honor one of our own, a company that demonstrates significant commitment to and investment in their employees and communities.

The hottest topic in restaurants; who is NOT inside the building? The Guests. 3PD (3rd party delivery), Amazon/Whole Foods Grocery Delivery, Grab & Go and Ghost Kitchens. We are at a crossroads of shifting consumer demands, a battle for traffic and the challenges of working with 3PD providers. This session will cover new research from Black Box Intelligence on the latest trends and predictions for this explosive disruptor of traditional restaurant experiences.

It's not about replacing employees, it's about making their lives better. Yes, AI is a thing. Kitchens will get smaller and mundane tasks like washing dishes and flipping burgers could go to the robots. But we will still need to hire millions of employees in the next decade, who will be harder to find and retain. Moderated by Black Box Intelligence's CIO, Scott Hicks along with the industry's leading technology providers, we'll discuss the solutions operators are employing to make it easier to recruit, pay, train and retain.

Do you know who your guests are and where they cheat on you? It’s a heated race to understand our consumers but the brands who figure it out have the real competitive advantage. Through Consumer Intelligence and Guest Intelligence, that conversation is deeply informed. Join the Black Box Intelligence team and some best-in-class operators to learn about how that happens.

Chris Wilson’s story is one that is repeated far too often in a society plagued with urban violence, deteriorating public schools and a mass incarceration rate that is the highest in the world. Where his story is remarkable and uncommon is how Chris responded to these early in life challenges. You will be stunned and inspired by his journey of first creating a “Master Plan” for his own success and how he has dedicated himself to sharing his success with others who need a non-traditional pathway into the workforce.

In 2012 Chef Chad Houser sold his successful and award-winning partnership to devote his full attention to opening Café Momentum, fulfilling his vision to create a better path for juvenile offenders exiting detention. Since then, over 400 young men and women have completed the one-year internships that set them up with the job and life skills to ensure they do not wind up back in jail. Chad has always understood the power of a restaurant career to be a foundation for personal and professional success. You do not want to miss this extraordinary chance to listen to the stories of some of his workers and graduates.

The Workplace Legacy Award recognizes a leader in the restaurant industry who has clearly demonstrated success in balancing superior people practices and best-in-class operational results. In addition, their employees, organizations and communities have benefited from their leadership. The 2020 recipients are David Gordon, President and Dina Barmase, SVP of HR of The Cheesecake Factory Inc.

Greg Creed is a legendary marketer who ultimately became equally renowned as the leader and immediate past CEO of YUM Brands. The winner of the 2010 Workplace Legacy Award, one of this trademark expressions is, “the guest experience can never exceed the employee experience.” Greg has always made certain to lead with head and heart. His humor, humility, courage and genuine respect for every person who touches the brands he's led, have made him a beacon in these tumultuous times.