February 23 – 25, 2021

Global Best Practices Conference 2020 Attendees

Kendra Ogdahl

HR AnalystQdoba

Rohan Jetley

Ex CEOTGI Friday's Restaurants India

Merissa Shenkin

Enterprise Sales Development RepresentativeRestaurant365

Carmen Bandy

Sr. Account Development ManagerOutMatch

Diane Sanford

Chief People OfficerOn The Border Mexican Restaurant

Liz Gormally

Sr. Manager, Organizational DevelopmentQDOBA Mexican Eats

Staci Drilling

VP, People & PerformanceHopdoddy Burger Bar

Alison Johnston

Chief People and Marketing OfficerWildflower Bread Company

Coley O'Brien

Chief People OfficerThe Wendy's Company

Christene Morath

Operations HR ManagerDarden / LongHorn Steakhouse

John Iannucci

Chief Operating OfficerShari's Management Corp

Tony McMaster

CMOCotton Patch Cafe

Greg Buchanan

Chief Development OfficerBonchon

Bryan Batson

Vice President, FinancePollo Tropical

Kevin Kingman

Principal/Director of Consumer InsightsL Catterton

Stephanie Forand

Vice President, Human ResourcesCici Enterprises

Helen Lin

VP of Decentralized Learning & TrainingPanda Restaurant Group, INC.

Natalie Khosrozadeh

Director, Brand MarketingTijuana Flats

Mazen Albatarseh

COOCotton Patch

Maria Johnson

Vice President of DevelopmentCotton Patch Cafe

Kelly Ellerman

Chief People OfficerKing's Seafood Company

David Gordon

PresidentThe Cheesecake Factory Incorporated

Chip Wade

PresidentUnion Square Hospitality Group

Andy Hooper

President & COO &Pizza

Julie Juvera

Vice President Crew RelationsRaising Cane's Chicken Fingers

Sanjiv Razdan


Jill Ramsier

CMOTijuana Flats

Kathleen Coughlin

Chief People OfficerDoherty

Aurora Rosas

Sr. PeopleWorks PartnerBrinker International, Inc.

Patti Simpson

Chief People OfficerUnion Square Hospitality Group

Leslie Crook


Allison Schulder

Chief Financial OfficerTrue Food Kitchen

Kristen Cannon

Sr Manager PeopleWorksBrinker International, Inc.

Lon Ledwith

Executive Vice President of Restaurant OperationsBJ's Restaurants

Tanya Corners

Vice President of Human ResourcesThe Habit Burger Grill

Avery Block

Manager, Restaurant Experience | Taco Bell Conference Chair

Stephanie Bright

Corporate Director, FIeld Human ResourcesWhataburger

Matilde Ott

Vice President of MarketingSilver Diner Development LLC

John Cywinski


Brett Damato

VP of OperationsAnthony's Coal Fired Pizza

Nishant Machado

CEO and PresidentMacaroni Grill

Christopher Shand

VP, HR & Management DevelopmentSilver Diner Development LLC

Chad Branscum

Area DirectorCotton Patch Cafe

Shannon Marshall

Director, HR Business PartnershipEat'n Park Hospitality Group

Ray Blanchette

CEOTGI Fridays

Alex Cone

Director of Talent AcquisitionJason's Deli

Britannie Sellars

VP, Operations Talent DevelopmentBJ's Restaurants

Kevin Barnes

CFOCotton Patch Cafe

James Fripp

Chief Diversity & Inclusion Officer | Yum! BrandsConference Chair

Danae Harper

Sr. Manager, Talent Acquisition & Recruitment MarketingPizza Hut

John Miller


Jim Hughes

Vice President, Human ResourcesRed Lobster

Sarah Lockyer

Group PublisherInforma

Brant Fahle

VP of Human ResourcesNinety Nine Restaurants

Arlene Petokas

CPOFarmer Boys

Dina Barmasse

SVP, HRCheesecake Factory

Annette Page

Marketing & Consumer InsightsGolden Corral

Chris Bode

SVP & COODenny's Inc.

Marie Perry

Board of DirectorsRuth's Chris Steak House

Fasika Melaku

VP Of Learning & DevelopmentDenny's

Mark Chapman

VP of Total RewardsRed Robin

Mike Romano

VP, Human ResourcesRed Robin

Donna Roberts

VP Human ResourcesCracker Barrel Old Country Store, Inc.

Leslie Lechuga

HR Business ManagerCampero USA Corp.

Kim Bravar

Senior Manager Employee RelationsRed Lobster

Lyn Jones

Guest Engagement SupervisorBrinker International, Inc.

David Morrison


Sherri Moore

Vice President of Off-PremiseCracker Barrel Old Country Store, Inc.

Mark Moylan

Director of TrainingDarden | LongHorn Steakhouse

Kurt Pahlitzsch

VP of OpsDoherty Ent.

Mark Williamson

Director of Off-Premise Strategic ExecutionCracker Barrel Old Country Store, Inc.

Carolyn Tandy

Director, Diversity & InclusionTexas Roadhouse Inc.

Michael Buchmeier

Chief People OfficerRed Robin Gourmet Burgers and Brews

Laura Sorensen

Chief People OfficerFirst Watch

Brian Pederson

Sr. PeopleWorks DirectorBrinker International, Inc.

Andrea Del Valle

Director of Human ResourceCampero USA Corp.

Ryan Alvord

Managing PartnerDarden | LongHorn Steakhouse

Hank Smith

Director of Market OperationsSnagajob

Anthony Santarelli

President CEOThe Village Tavern INC.

Anthony Dinkins

SVP, Human ResourcesFiesta Restaurant Group

Amy Gingerich

Director, Field HRPizza Hut

Amy Ewing

Director, Talent AcquisitionRed Robin

Jeff Erts

Sr. Director , Human ResourcesLe Duff America

Ahmet Gul

Compensation ManagerRed Robin

Kathleen Wood

CEO and Co-FounderSuzy's Swirl

Tina Hebert

Vice President, Human ResourcesLe Duff America

Mark Simpson

VP Legendary PeopleTexas Roadhouse

Mildred Rivers

Manager, New Restaurant Openings Darden | LongHorn Steakhouse

Jennifer Weber

Sr. Director Training & DevelopmentYUM Brands

Michael Serchia

Vice President of Talent and Culture DevelopmentVilla Restaurant Group

John Drummond

Vice President of Human ResourcesM Crowd Restaurant Group

Diana Hovey

SVP, No Kid Hungry CampaignNo Kid Hungry

Bill Streitberger

CPOCraftWorks Holdings LLC

Celton Hayden

President & CEOCC's Coffee House

Wendy Gerrard

Director Talent Selection and EngagementThe Cheesecake Factory

Laura Rogers

Managing PartnerDarden | LongHorn Steakhouse

Maria Dawson

Director, Talent AcquisitionCraftworks Holdings

Susan Pavel

Director of Talent AcquisitionRed Lobster

Chris Harrington

Operations HR ManagerDarden | The Capital Grille

Jason Bogovic

Director of Client Success & SolutionsInforma/Nation's Restaurant News

Ray Moreno

VP of OperationsCotton Patch Cafe

Jennifer Eubanks

Managing PartnerDarden | LongHorn Steakhouse

Helena Josue

VP - Human ResourcesWendy's

Jeff Stepler

VP Talent Selection and EngagementThe Cheesecake Factory

Christopher Caserta

VP of Talent ManagementRed Lobster

Zack Birkelbach

Chief Customer OfficerOutMatch

Christie Cook

Senior Manager HRDine Brands Global

Neal Murphy

Vice President, Human ResourcesDine Brands Global

Rick Salz

Chief Ideation OfficerRighteous

Jimmy Frischling

Managing PartnerBranded Restaurants

Lou Sposato

Sr. Director of Human ResourcesFirst Watch

Michelle Zavolta

Chief People OfficerAnthony's Coal Fired Pizza

Rick Badgley

EVP, Chief People and Administrative OfficerBrinker International, Inc.

Jared Kulka

Director - Field HRRed Robin

Courtney Martinez

Vice President, Talent & HRHoulihan's Restaurants, Inc.

Keri Musgraves

Director of MarketingThe Coca-Cola Company

Chris Mancini

Chief Growth OfficerStudy.com

Molly Brill

Director of Learning and DevelopmentCotton Patch

Susan Karlen

Senior Manager of Partnership DevelopmentNo Kid Hungry

Tim Johnson


Wendy Hull

Director, Human ResourcesSalad Collective

Dana Minton

Dir. Corporate Partnerships & EngagementWFF

Therese Gearhart

CEO, PresidentWFF

Omemma Gillani

Senior ManagerWFF

Crystal Santana

Director of OperationsDarden | LongHorn Steakhouse

Mariangelix Bonilla

Marketing Manager, Industry Affairs & Business DevelopmentThe Coca-Cola Company

Aly Salz


Ryan Mang


Joel Horne

Area CoachCotton Patch Cafe

Charles Holland

RVP, Institional Corporate AccountsEcolab

Michael Atkinson

CEOStarBar, Inc.

Adrienne Skeels

ControllerCotton Patch Cafe

Debra Dickson

VP, Consumer InsightsCaliber Collisions

Mia Perese

Customer Marketing ManagerHotSchedules

Gabby Diaz

HR GeneralistFarmer Boys

Carlos Herrera


John Izzo

Author, Co-FounderThe Men's Initiative

Treon Kranz

Account ExecutiveiCIMS

John Poulos


James Pogue

Keynote SpeakerJamespogue.com

Greg Creed

Immediate Past CEOYum! Brands

Chris Mancini

Chief Growth OfficerStudy.com

Chad Harding

Managing PartnerPEAK Technology Partners

TJ McCauley

Area Vice PresidenttalentReef

Amanda Hite

Cofounder CEOBe The Change Revolutions

Dan Sines


Joe Kefauver

Managing PartnerAlign Public Strategies

Jason Ferrara


Lisa Harris

Director, Total Rewards & AnalyticsEat'n Park Hospitality Group

Bob Timbrook

Vice President of Strategic AccountsSnagajob

George Hailey

Restaurant ConsultantN/A

Chris Wilson

CEO & OwnerBarclay Investment Corporation

Michael Faulkner

Director of Sales - RestaurantsTraitify

Michael Jordahl

Regional DirectortalentReef

Nathan Post

Vice President, Marketing and Strategic CommunicationsBCS Financial Corporation

Luke Fryer

CEO & FounderHarri

Annie Matthews

Innovative Experience EngineerThe Event Lounge

Matt Gibson

Director, Business DevelopmentBCS Financial Corporation

Gwen Zimmer

Director of OperationsDarden | The Capital Grille

Chris Rich

CEORich Response Inc

Scott Elliott

Senior Vice PresidentNielsen CGA

Michael Bynoe

RVP, Institutional Corporate AccountsEcolab

Ryan Ahmed

Head of SalesTraitify

Claudia Schaefer

Chief Experience Officer | Caliber CollisionBoard | Anthony's Coal Fired Pizza

David Cantu

Chief Customer Officer & Co-FounderHot Schedules

Michael Schatzberg

Managing PartnerBranded Restaurants

Laurie Burns

Founder and CEOLBB Growth Partners

Ron Ruggless

Senior EditorNation's Restaurant News -- Informa

Troy Dahl

VP, Institutional Corporate Accounts U.S.Ecolab

Charlie McGinty

VP of SalesInstant Financial

Jennifer Gordon

VP SalesAlliance Payroll Services

Valentino Lanoce

Are DirectorCotton Patch cafe

Amanda Nichols

Sr. Manager, Industry MarketingKronos

Bob Gabriel

Strategic Partnerships ManagerSnagajob

Michael Cullom

PrincipalMoss Adams LLP

Rob Taylor

Chief Revenue OfficerRestaurant Revolution Technologies

Fred LeFranc

Chaos StrategistResults Thru Strategy

Philip Tate


Justine Hunter

PartnerMoss Adams

Todd McEvoy

Director of Brand StandardsCotton Patch Cafe

Nico Roberts

Head of Customer Success & SupportFountain

Doug Denny

VP, Strategic AccountsInstant Financial

Billy Banks

Chief Growth OfficerProHabits

Luke Kircher

Vice PresidentRevelry Group

Glen Piner

Area DirectorCotton Patch Cafe

Steve DeShazo

Senior Director, Culinary, Pastry and HospitalityEl Centro College

Jesse Davidson

Head of Global Solution CenterHarri

Reid Wagner

Senior Consultant, Variable Hour PracticeTrion, a Marsh & McLennan Agency

Mary Hamill

VP of Solutions EngineeringHotSchedules, now powered by Fourth

William Stelton

Chairman and CEOThe Bistro Group

Liz Brewster

Senior Vice PresidentThe Elliot Group

Liz D'Aloia

FounderHR Virtuoso Company

Charles Blase

SalesHotSchedules, now powered by Fourth

Nyreen Garcia

Area DirectorCotton Patch Cafe

Stephanie Callihan

Director of Business IntelligenceCotton Patch Cafe

Alexander McCobin

CEOConscious Capitalism, Inc.

Tony Bridwell

Senior Vice President, Chief People OfficerRyan, LLC

Craig Irvine

Vice President, Business DevelopmentBCS Financial

BO Lynn

Area DirectorCotton Patch Cafe

Jen Bryant

Vice PresidentThe Elliot Group

Brooklyn Clasby

Manager, Food ServiceKronos

Jim Kiley

VP of OperationsNinety Nine Restaurants

Mike Lestingi

Area DirectorCotton Patch Cafe

Shelly Pierce

Director of Training/DevelopmentOn The Border

Keith Kusterer

Director of PartnershipsProHabits

Susie Ragland

Executive Director of Community ManagementStellar Digital Marketing

Steve Barha

Founder & Executive ChairmanInstant Financial

Warren Irwin

Area Vice PresidentOutMatch

Michael Faulkner

Enterprise Account DirectorTraitify

Tasha Chambers

Sr. Director of PeopleWorksBrinker International, Inc.

Jay Wink

Senior Consultant, Variable Hour PracticeTrion, a Marsh & McLennan Agency

David Forrester

PartnerRange Restaurant Group

Edna Morris

CEORange Restaurant Group

Lou Kaucic

Board MemberBlack Box Intelligence

Ana Dufreche

Client SuccessBlack Box Intelligence

Zach Stanford

Business Intelligence AdvisorBlack Box Intelligence

Amy Valentine

Manager, Client SuccessBlack Box Intelligence

Joni Thomas Doolin

Founder & ChairwomanBlack Box Intelligence

Scott Hicks

CIOBlack Box Intelligence

Michael Harms

Vice President, OperationsBlack Box Intelligence

Monique Dilonga

Senior Manager, Client SuccessBlack Box Intelligence

Gerret Montgomery

Director, Business Analytics & OperationsBlack Box Intelligence

Sheryl Coyne-Batson

Vice President, Partnerships & Client SuccessBlack Box Intelligence

Megan Lynberg

Director, Business DevelopmentBlack Box Intelligence

Emily Bennett

Director of Client SuccessBlack Box Intelligence

Liz da Silva

DeveloperBlack Box Intelligence

Catherine Kaucic

Marketing CoordinatorBlack Box Intelligence

Printice Lawton

Director of Business DevelopmentBlack Box Intelligence

Brittany Parker

Digital Marketing and Content ManagerBlack Box Intelligence

Sarah Higgins

Vice President, MarketingBlack Box Intelligence

Wally Doolin

Founder & ChairmanBlack Box Intelligence

Gina Morrison

Manager, HR & AdministrationBlack Box Intelligence

Victor Fernandez

Vice President, Insights and KnowledgeBlack Box Intelligence

Ben Guthrie

Sr. Product ManagerBlack Box Intelligence

Kelli Valade

President & CEOBlack Box Intelligence

Philip May

Senior Business AnalystBlack Box Intelligence

Jonathan Meek

VP, Finance & AdministrationBlack Box Intelligence

Melissa Doolin-Koehne

Executive Director, Sales & Industry RelationsBlack Box Intelligence