Senior Vice President, Customer Success
Mary loves leading customer success and account management teams to foster customer retention and expansion of solutions within the customer portfolio. She is passionate about the hospitality industry and recognizes how difficult it is to simply get a cheeseburger served or a pizza delivered to a guest.
Mary has over 20 years of experience in the hospitality industry in leading IT, HR and Training teams. Additionally she spent several years with a software company that specialized in providing back office solutions and business intelligence to the industry.
In March of 2017 Mary co-founded the Women’s Initiative & Networking Group (WING) at her prior company to proactively improve work for women in technology and to support women’s growth and development in their professional and personal lives. She has been instrumental in Diversity, Equity and Inclusion initiatives and hopes to continue this at BBI.
Director, Client Success
Emily loves the industry and enjoys interacting with clients to help them with their challenges. She wants clients to use Black Box Intelligence as a resource. Client success will help them understand the platforms, which is important, but especially be able to focus on their individual data and needs to deliver insights that support their initiatives.
“The shift toward client success will be a new level of partnership,” she states. “Client success allows me to go beyond the topline data and truly help a client find the why and the story as to what is happening inside and outside their four walls. It’s exciting to me to dive more fully into pain points and celebrate the wins!”
Senior Manager, Client Success
Amy’s favorite part of working with Black Box Intelligence clients is when she has the opportunity to share a meal with them and have the chance to get to know them better by learning stories about their lives, families, vacations and work. She believes Black Box Intelligence clients are smart, funny, witty, hardworking and dedicated. Understanding who they are and how she can better meet their needs makes working together a rewarding and enjoyable experience.
“I love that are clients are curious and excited about our data and that they love to collaborate with our team,” says Amy. “There is a relationship that is built where we are both teaching and learning from each other to make an improved difference in each other’s business. As we shift to ‘client success’ I am excited to see this collaboration grow and improve where we can better serve our clients and help them better understand the insights that can be found in their data and how to apply that knowledge to their business.”
Client Success Manager
The restaurant industry has been near and dear to Amanda’s heart since her family opened a local bar and grill and she began helping with dishes at 6 years old. As she grew up, she began to further understand the challenges that restaurants face. She got her degree in Hospitality, and when she found Black Box Intelligence she fell in love with the insights and true partnership that Black Box provides its clients. She loves utilizing software to help make a difference in the industry and is passionate about Client Success.
Paul De Luca
Client Success Manager
Paul joined the Black Box Intelligence team in 2021. He enjoys being a resource for clients with actionable insights and loves working with them to maximize workforce, financial and guest satisfaction data.
He is passionate about the restaurant industry and steadfast about continuing to strengthen relationships with industry peers.
Prior to Black Box, Paul worked for Winsight Media recruiting restaurant operators.
Client Success Specialist
Dominique joins the Client Success team after four years in the corporate hospitality industry. She loves helping the Client Success Team deliver Black Box Intelligence data and solutions to our clients. Dominique enjoys helping clients find the answers to their questions using the Black Box Intelligence solutions.