Black Box Intelligence™
Benchmarked Insights Powering Restaurant Performance and Brand Loyalty
Black Box Intelligence empowers hospitality teams to make faster, more impactful decisions rooted in facts. We monitor the heart and health of the industry so brands have a benchmark of how and where to grow.
Our Customers
Over 300+ of the world’s best restaurants use Black Box Intelligence
Numbers You Can Count On
We connect the dots between employees, guests and financial performance using the most robust set of restaurant industry data.
Million Employees Represented
Billion in Annual Sales
Restaurant Units
Brands Across 6+ Segments
Black Box Intelligence™ Solutions for Restaurants
Metrics that matter to all areas of the business
Financial Intelligence
Sales & Traffic Performance Insights
Guest Intelligence
Brand & Competitor Guest Sentiment
Workforce Intelligence
Staffing and Compensation
AreTheyHappy
Reputation Management
Your Brand, Their Brands, Our Insights – in a Single Platform
Comprehensive Data
Observe sales, traffic, employee and guest data for your brand and industry.
Structured Insights
Absorb information faster with AI that simplifies even the most complex data set.
Trusted Partner
Make secure decisions with BBI as your guide.
Built for Hospitality
Features
Make decisions backed by the industry’s most trusted data source
-
Financial Intelligence
Financial Intelligence™ empowers you and your teams to take the right actions at the right time – using your data and comparing it to the competition.
-
Build a comprehensive picture of key business metrics
-
Understand omni-channel performance
-
Maximize sales growth opportunities
-
Workforce Intelligence
Workforce Intelligence™ is the roadmap HR leaders have come to rely on to continuously improve employee experience and performance.
-
Improve productivity and performance
-
Increase engagement and retention
-
Become the employer of choice
-
Guest Intelligence
Guest Intelligence™ lets you snack and take action on sentiment and satisfaction insights using proprietary AI technology.
-
Increase share of wallet
-
Improve awareness and perception
-
Protect and build brand loyalty
-
AreTheyHappy
AreTheyHappy gives teams across the organization a platform to control how brand reputation gets managed.
-
Manage unlimited profiles and pages for every location in a single feed
-
Configure role-based access to get the right stakeholders involved and focused on the right task
-
Create custom surveys that capture more actionable feedback for your teams
Testimonials
A trusted partner for restaurant leaders for over 25 years
Ali Charri
"Competition is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights from Black Box Intelligence are a terrific addition to our insights capabilities."
Andrea Cornette
"Black Box Financial Intelligence is an intuitive user platform for comparative data in our industry. I love the user-friendly dashboard interface."
Dina Barmassee
"Black Box Workforce Intelligence consistently provides timely and valuable benchmarking data that we use to make key decisions."
Donlyn Kwedar
"Black Box Guest Intelligence shows our operations teams our guests’ real-time feedback. We’re able to say, ‘this is what our customers are saying.’ We can pinpoint what is affecting traffic and sales, follow-up, and react quickly to the key areas that affect our business."
Joel Hummel
"We really enjoy your team and their insight. Your product has made us better operators and franchisors. Really helps to tell a story. Keep the intel coming."
Latest Blogs
Social Media Strategy for Restaurant Marketing
Content marketing is one of the most powerful methods available to restaurants for building their brand. For each quarter, we take the stress out of planning your social media content with our...
How to Convert Social Media Followers into Customers
Are you happy about your amount of followers on social media, but in doubt if they are actually visiting your business? If you’re looking to turn your “likes” into paying customers, you’re not...
5 Tips to Increase Customer Engagement on Social Media
While during the early days of Facebook, Instagram or Twitter, it was all about organic engagement, as ads were limited or non-existent. That is not the case anymore! Read on to discover the 5 great...
