Black Box Intelligence™
Benchmarked Insights Powering Restaurant Performance and Brand Loyalty
Black Box Intelligence empowers hospitality teams to make faster, more impactful decisions rooted in facts. We monitor the heart and health of the industry so brands have a benchmark of how and where to grow.
Our Customers
Over 300+ of the world’s best restaurants use Black Box Intelligence
Restaurant Industry: State of the Workforce Webinar
This webinar session will bring you up to date on the current state of the restaurant workforce including information on staffing, turnover, compensation, benefits, diversity, inclusion, training and more.
This webinar is open to all restaurant operators. Please use your company email address to register. Personal email addresses such as Gmail, Hotmail, iCloud etc… will not be approved. You can attend this webinar session ONLY if you are a restaurant operator or current client of Black Box Intelligence™ (subscribed to Workforce, Financial and/or Guest Intelligence). For questions, contact marketing@blackboxintelligence.com.
Q4 State of the Industry Webinar
The one-stop shop for all things restaurant sales, traffic, staffing, turnover, consumer sentiment and guest satisfaction trends. This quarterly client-only benefit will take a look at segment, industry and cuisine trends, the labor market and the economy; all in under an hour. These sessions are uniquely designed to be a resource for you to reveal insights with unparalleled data connecting the dots between your most critical initiatives.
Numbers You Can Count On
We connect the dots between employees, guests and financial performance using the most robust set of restaurant industry data.
Million Employees Represented
Billion in Annual Sales
Restaurant Units
Brands Across 6+ Segments
Black Box Intelligence™ Solutions for Restaurants
Metrics that matter to all areas of the business
Financial Intelligence
Sales & Traffic Performance Insights
Guest Intelligence
Brand & Competitor Guest Sentiment
Workforce Intelligence
Staffing and Compensation
AreTheyHappy
Reputation Management
Your Brand, Their Brands, Our Insights – in a Single Platform
Comprehensive Data
Observe sales, traffic, employee and guest data for your brand and industry.
Structured Insights
Absorb information faster with AI that simplifies even the most complex data set.
Trusted Partner
Make secure decisions with BBI as your guide.
Built for Hospitality
Features
Make decisions backed by the industry’s most trusted data source
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Financial Intelligence
Financial Intelligence™ empowers you and your teams to take the right actions at the right time – using your data and comparing it to the competition.
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Build a comprehensive picture of key business metrics
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Understand omni-channel performance
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Maximize sales growth opportunities
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Workforce Intelligence
Workforce Intelligence™ is the roadmap HR leaders have come to rely on to continuously improve employee experience and performance.
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Improve productivity and performance
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Increase engagement and retention
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Become the employer of choice
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Guest Intelligence
Guest Intelligence™ lets you snack and take action on sentiment and satisfaction insights using proprietary AI technology.
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Increase share of wallet
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Improve awareness and perception
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Protect and build brand loyalty
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AreTheyHappy
AreTheyHappy gives teams across the organization a platform to control how brand reputation gets managed.
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Manage unlimited profiles and pages for every location in a single feed
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Configure role-based access to get the right stakeholders involved and focused on the right task
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Create custom surveys that capture more actionable feedback for your teams
Testimonials
A trusted partner for restaurant leaders for over 25 years
Ali Charri
"Competition is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights from Black Box Intelligence are a terrific addition to our insights capabilities."
Andrea Cornette
"Black Box Financial Intelligence is an intuitive user platform for comparative data in our industry. I love the user-friendly dashboard interface."
Dina Barmassee
"Black Box Workforce Intelligence consistently provides timely and valuable benchmarking data that we use to make key decisions."
Donlyn Kwedar
"Black Box Guest Intelligence shows our operations teams our guests’ real-time feedback. We’re able to say, ‘this is what our customers are saying.’ We can pinpoint what is affecting traffic and sales, follow-up, and react quickly to the key areas that affect our business."
Joel Hummel
"We really enjoy your team and their insight. Your product has made us better operators and franchisors. Really helps to tell a story. Keep the intel coming."
Latest Blogs
How to respond to a negative customer review
In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And...
Restaurant Industry Performance Pulse: June 29, 2022
About Half of All States Experienced Negative Sales Growth, Only 10 Achieved Positive Traffic Powered by Black Box Financial Intelligence™ Data through the week ending June 19,...
Guests More Positive About Experience Overall; Wait Times an Area of Opportunity
Restaurant Guest Satisfaction Snapshot™ - May, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a one-year comparison unless otherwise noted Overall, May...
