2020 Total Rewards Survey Results


The 2020 edition of the Total Rewards Survey is part of our special research series created this year to dive deeper into the impact of COVID-19 on the industry and how companies are updating their workforce practices to remain relevant and competitive in this rapidly evolving environment.   

Our annual Total Rewards Survey has been refocused to highlight employee practices implemented in response to the pandemic and specific changes to employee rewards, including 

  • Positions created at the restaurant level to adapt to the new environment and their compensation. 
  • Hazard pay practices for front-line employees 
  • Base pay freezes and changes in bonus plans 
  • Practices put in place at the restaurant level to ensure the safety and health of employees and guests 
  • Changes in benefits coverage and cost



The Total Rewards Survey Research also includes the following: 

  • Base salary 
  • Annual bonus 
  • Corporate office staff turnover 
  • Total cash compensation (corporate office and support center roles) 
  • Merit increases (unit level hourly workers up to executive level positions) 
  • Variable pay/bonus plan structures including company equity, profit sharing, etc... 
  • Payroll costs broken down by department 
  • Monthly cost of PPO and HMO plans for employee-only coverage, as well as employee +1 and employee plus family coverage. Metrics are shown by position level for each of the segments and company size groupings. 
  • Medical office visit copays, generic and brand name prescription copays, deductibles and out of pocket maximums by position level 
  • Health benefits for part-time employees, including average cost of limited benefit plans offered, wellness program usage and commonly offered programs 
  • Paid time off policies by position level, including vacation time and data on savings and severance plans 
  • Additional offers including company cars, dining, tuition, reimbursement, etc... 

If your company participated in the survey or you are a Black Box Workforce Intelligence client, you are eligible to receive these results at a different price. Please contact shop@blackboxintelligence.com from your company email address for validation.

This report is for restaurant operators only. Any purchase made by non-operators will be refunded (less processing fees) and will not receive the report. You should receive the report within 24 hours of purchase Monday – Friday. If you have any questions, contact shop@blackboxintelligence.com.