The restaurant industry is evolving to adapt to the shifting needs of the consumer. Even with sales increases, traffic continues to decline. For operators looking to increase sales to make up for the decline in traffic, many operators are turning to 3PD (third party delivery) and off-premise consumption (read Ride the Industry Wave and Ramp Up Your Off-Premise Sales). Recent research from Gallup indicated that consumers, on average, dine-in or drive-through restaurants twice as often as picking up to-go or using 3PD. While capturing off-premise and delivery sales is essential for many brands seeking to expand their reach outside the walls of their restaurants, there is also an opportunity to get customers in seats by focusing on off-peak dayparts.
Black Box Intelligence (formerly TDn2K) research revealed that some of the top performing brands stood out from their competition in a number of ways, including the ability to grow traffic between lunch and dinner, when guests are more inclined to “snack.” Quick service brands are no stranger to this daypart, but thanks to the growing need for more convenient options, full-service brands have more opportunity to benefit as well. Check out the infographic below for tips on how to expand your mid-afternoon daypart traffic.
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