First, let’s take a look at what top performance in the restaurant industry looks like:
- Black Box Intelligence (formerly TDn2K) distinguishes top-performing companies as those in the top 25 percent of comp sales growth.
- In 2017, these brands in the top quartile reported an average comp sales growth of 2.4 percent, compared to the bottom quartile which reported an average comp sales growth of -6.9 percent.
- Top performers also reported 6.2 percent higher traffic growth and 2.3 percent higher guest check growth.
- Finally, restaurant brands in the top tier of sales performance received 6 percent lower management turnover and 11.3 percent lower hourly turnover than their segment benchmarks in 2017.
Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence))™ presents the latest data on the biggest gaps in guest sentiment between the best-in-class restaurants and their segment median.
Find out more about how guest satisfaction in your restaurant can have a direct impact on your sales and traffic.
Sign up for the Restaurant Guest Satisfaction Snapshot and be the first in line for these monthly insights.
Restaurant Industry Performance Pulse This is a weekly update providing restaurant data and insights as the industry rebounds from the coronavirus pandemic. Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Weekly...