First, let’s take a look at what top performance in the restaurant industry looks like:
- Black Box Intelligence (formerly TDn2K) distinguishes top-performing companies as those in the top 25 percent of comp sales growth.
- In 2017, these brands in the top quartile reported an average comp sales growth of 2.4 percent, compared to the bottom quartile which reported an average comp sales growth of -6.9 percent.
- Top performers also reported 6.2 percent higher traffic growth and 2.3 percent higher guest check growth.
- Finally, restaurant brands in the top tier of sales performance received 6 percent lower management turnover and 11.3 percent lower hourly turnover than their segment benchmarks in 2017.
Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence))™ presents the latest data on the biggest gaps in guest sentiment between the best-in-class restaurants and their segment median.
Find out more about how guest satisfaction in your restaurant can have a direct impact on your sales and traffic.
Sign up for the Restaurant Guest Satisfaction Snapshot and be the first in line for these monthly insights.
Oops! We could not locate your form.
Black Box Intelligence™ Announces GuestXM, Defining Next Generation of Customer Experience Management for Restaurants
New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. November 14, 2022 – Black Box Intelligence, the leading performance benchmarking provider for the...
If you look closely at your restaurant operations, nestled deep within your positive sales growth is a top performing team. What makes a restaurant workforce ‘top performing’? We often focus on the health of the business, and as a result, overlook the health of...
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Sales growth held strong for the restaurant industry this September – continuing a two-month streak of positive gains...