For the past 21 years, Black Box Intelligence (formerly TDn2K) has hosted the annual Global Best Practices Conference to bring together restaurant industry leaders. During the conference, we share powerhouse research, insights and leadership tips to prepare ourselves for the coming year. Furthermore, we take time to honor superior restaurant leadership and performance. Each year, five restaurant companies receive the Best Practices award in recognition of their operational excellence. Our 2016 award winners were White Castle, Jason’s Deli, Denny’s, Chili’s and The Cheesecake Factory.

Now, in preparation for our 22nd event, it’s time to look back at the top three leadership tips from some of last year’s Best Practices award winners.

restaurant leadership tips

Check out more tips and best practices from our 2016 award winners here.

Registration for our 2017 event is now open!

We predict that 2017 will be unforgettable for anyone guiding a service sector business. Shifting demographics, a tightening labor market and technological evolution all add up to the leadership crossroads of our careers. Therefore, we are delighted to once again host members of the Black Box Intelligence (formerly TDn2K) community for the 2017 Global Best Practices Conference. It is our privilege to present some of the brightest authors, speakers and industry trailblazers to share their stories and vision.

We hope you will join us January 29 – 31, 2017. Registration for the conference is open now at