Today we’re happy to announce our most recent release to the Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence)) suite. We’re making it easier to engage guests, track Facebook data and create your own list of custom search terms for social listening. This release relied heavily on requests from our awesome customer base. Many Thanks!

Improved Engagement Features:

    Engagement Updates:

  • Preview pending posts, including preview of pictures included in post
  • Edit content of pending posts
  • Delete pending posts
  • Display Character limit for Twitter and Facebook posts, to prevent posting errors


Track Additional Facebook Content and Statistics

Posts mentioning the brand from Facebook groups or personal profiles with public settings are now included in White Box.

    Facebook Updates:

  • Track Public Facebook data
  • Reach now included on Facebook dashboard
  • Facebook chart with statistics such as fan posts, total shares, etc.

Customize Your Search Terms

We’ve added the ability for customers to edit provisioning for the terms they want to track most!

    Provisioning Updates:

  • Create your own terms
  • Track hashtags, abbreviations, slang
  • Advanced provisioning enables brands to increase the amount of brand-relevant content being pulled into the platform.

For restaurant social media tips, industry news and customer support make sure to follow us @whiteboxsocial.