Sheryl Coyne-Batson, Vice President, Partnerships & Client Success
Sheryl is excited about the shift to “client success” because it is an opportunity for the team to help curate the right data and insights for clients so they can quickly get to the issues that matter and identify where they are knocking it out of the park. The goal is less noise and less data that doesn’t matter. Instead, the team will focus more on finding the drivers that will impact client’s crews, guest experience and sales.
“The restaurant industry is the best job in the world,” she says. “It’s an industry that helps feed people and gives people career opportunities that they would potentially not have otherwise. To be able to help companies run their businesses in the best ways is amazing.”
Emily Bennett, Director, Client Success
Emily loves the industry and enjoys interacting with clients to help them with their challenges. She wants clients to use Black Box Intelligence (formerly TDn2K) as a resource. Client success will help them understand the platforms, which is important, but especially be able to focus on their individual data and needs to deliver insights that support their initiatives.
“The shift toward client success will be a new level of partnership,” she states. “Client success allows me to go beyond the topline data and truly help a client find the why and the story as to what is happening inside and outside their four walls. It’s exciting to me to dive more fully into pain points and celebrate the wins!”
Monique Dilonga, Senior Manager, Client Success
Monique enjoys the opportunity to work with so many incredible brands and industry leaders while helping them with their initiatives and goals. As the restaurant business touches so many lives, she is excited to positively impact the industry sharing data, insights and best practices. Transitioning to dedicated account service will allow Monique and the team to better understand and support the business needs of our clients.
“Black Box Intelligence (formerly TDn2K) has really invested in our team to support our clients even more than ever before,” she shares. “The term ‘client success’ is not limited to one department, but really describes the focus of our company. I have watched our organization grow and evolve over the past few years and am so excited for the future and possibilities with our talented and hardworking team.”
Amy Valentine, Manager, Client Success
Amy’s favorite part of working with Black Box Intelligence (formerly TDn2K) clients is when she has the opportunity to share a meal with them and have the chance to get to know them better by learning stories about their lives, families, vacations and work. She believes Black Box Intelligence (formerly TDn2K) clients are smart, funny, witty, hardworking and dedicated. Understanding who they are and how she can better meet their needs makes working together a rewarding and enjoyable experience.
“I love that are clients are curious and excited about our data and that they love to collaborate with our team,” says Amy. “There is a relationship that is built where we are both teaching and learning from each other to make an improved difference in each other’s business. As we shift to ‘client success’ I am excited to see this collaboration grow and improve where we can better serve our clients and help them better understand the insights that can be found in their data and how to apply that knowledge to their business.”
Ana Dufreche, Associate, Client Success
Ana loves working with Black Box Intelligence (formerly TDn2K) clients because she finds great satisfaction in providing meaningful data and restaurant-specific industry insights that contribute to a client’s success. She is excited to build strong, meaningful relationships with each individual client and have an in-depth understanding of their goals and initiatives, to help meet those goals through each touch and engagement.
“The move toward client success will impact our clients because we are shifting from a reactive to a proactive approach,” she shares. “Rather than waiting for members to reach out to us, the Client Success team will actively monitor and engage with client accounts and partner with them to ensure success.”