Black Box Intelligence (formerly TDn2K) (Transforming Data Into Knowledge), parent company of Workforce Intelligence (formerly People Report), Financial Intelligence (formerly Black Box Intelligence) and Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence)), has published in partnership with the Council of Hotel and Restaurant Trainers (CHART), new research revealing trends in training and development. The “2015 Trends in Hospitality Training & Development Study” results were unveiled this week in New Orleans at the 90th CHART Hospitality Training Conference.

“With this research, we validate the notion that training is one of the most important roles within an organization. Especially as we face a tightening labor market and skyrocketing turnover levels” said Victor Fernandez, Executive Director of Insights and Knowledge for Black Box Intelligence (formerly TDn2K).

The goal of this bi-annual survey, launched for the first time in 2014, is to track trends in hospitality training and give trainers actionable insights they can use to gain additional support within their organizations to develop their people. The knowledge provided by this study is intended to drive the training and development initiatives that will result in improved employee performance and ultimately translating into improved business results. Findings from this survey allow business leaders in the hospitality and restaurant industries to benchmark training and development practices against an unparalleled data set in the areas of learning investments, learning hours offered per employee type, delivery methods, instructional design, content areas, e-learning practices and internal versus external resources.

“Through this survey we are able to identify key trends in training and development that are occurring within our industry. We believe that the data and key insights that Black Box Intelligence (formerly TDn2K) is able to extract from our survey are a strong tool for our members to use to keep both their departments, as well as organizations, at the forefront of the hospitality industry” said Jason M. Lyon, President of CHART. “With this study we finally have hard data to back up why training is so important!” added John Isbell, Director of Learning and Development at Logan’s Roadhouse.

About Black Box Intelligence (formerly TDn2K)
Black Box Intelligence (formerly TDn2K) is the parent company of Workforce Intelligence (formerly People Report), Financial Intelligence (formerly Black Box Intelligence) and Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence)). Workforce Intelligence (formerly People Report) provides service-sector human capital and workforce analytics for its members on a monthly basis. Financial Intelligence (formerly Black Box Intelligence) provides weekly financial and market level data for the restaurant industry. Guest Intelligence (formerly Guest Intelligence (formerly White Box Social Intelligence)) delivers unparalleled consumer insights and reveals online brand health. Together they report on over 32,000 restaurant units, one million employees and 55 billion dollars in sales. They are also the producers of two leading restaurant industry conferences: Summer Brand Camp and the Global Best Practices Conference, each held annually in Dallas, Texas.

CHART (, a non-profit professional association founded in 1970, is the leading resource for the development and advancement of hospitality training professional and their organizations. With more than 450 members from more than 300 multi-unit restaurant and hotel companies, CHART represents a workforce of almost three million. CHART includes all facets of hospitality training, learning and performance professionals; from entry level to senior executive. CHART’s mission is to develop hospitality training professionals to advance industry training practices and improve operational results by providing access to education, tools and resources.