guestXM – by Black Box Intelligence

Social & Review Management

The Ultimate Guide to CX Benchmarking

Delve into the world of CX benchmarking and how it can be your key to catapulting your brand to the forefront of the industry.

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Why Restaurants Should Not Ignore Neutral Reviews

Find out why you should not ignore neutral reviews and how you can start implementing strategies to elevate your online reputation.

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What Customers Want From Quick-Service Restaurants Now & in the Future

Discover key advantages and how you can harness them to become a best-in-class brand and secure your business' long-term success.

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What Makes Restaurants Best-in-Class in Customer Experience?

Two best-in-class restaurant brands will explore how they leverage guest feedback and other data sources to enhance the customer experience.

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What Customers Want from Full-Service Restaurants Now & in the Future

Understand the core advantages of FSRs and learn practical recommendations on what to do and what to avoid when making the most of the customer experience.

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The Ultimate Guide to Direct and Indirect Feedback

The different types of feedback, examples for each, and the exact steps you can take to ensure your feedback makes sense and is actionable.

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[Quick Guide] Understanding What Impacts the Guest Experience in 2023

Quick guide reveals the state of customer experience in restaurants, and what restaurants can do to take action on their reputation, faster.

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The 2023 Google Business Playbook for Restaurant Marketing

Google Business Profile playbook to understanding the essential steps your brand must complete in order to optimize your digital presence.

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The Ultimate Google Business Playbook for Restaurant Marketing

Find the secrets to perfecting your restaurant's online presence and maximizing your Google Business Profile with our guide, designed to optimize your digital footprint effortlessly while avoiding common listing mistakes.

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