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Case Studies
Brinker International logo with a stylized sun and stars inside a diamond shape on the left, and the words “Brinker International” in bold black text on the right. White logo with the words "Urbane Cafe" in a bold, rounded font below an abstract flame design set against a rough, circular background, all on a black backdrop. Logo for Willie's Grill & Icehouse, featuring bold white and blue text on a bottle cap-shaped background with yellow and red accents. Logo for The Restaurant Group. The words "The Restaurant Group" are written in green, with "Restaurant" in large bold letters and "The" and "Group" in smaller text above and below, respectively. Logo for "Eddie Rocket's City Diner" with white text on a red circle, and "City Diner" in cursive on a black banner below—an iconic look recognized by Black Box Intelligence Customers.
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Why BBI
Restaurant Performance Network Advantage
Most Trusted Industry Performance Benchmarks
Restaurant AI
Practical Restaurant-Dedicated Artificial Intelligence
Complete Performance Picture
Unify Guest, Workforce, and Financial Data For Total Clarity
Everything Guest Experience Management
Surveys + Reputation Management + AI Analytics
All-Star Customer Roster
Proven Results With the Brands That Matter
Use Cases
For Operators & COOs
Optimize Execution Across Entire System
Fix Poor Performing Restaurant Units
Minimize Costs, Maximize Efficiencies
Reduce Staff Turnover
Improve Guest Satisfaction
For Marketers & CMOs
Enhance Guest Acquisition and Retention
Improve Guest Experience at Scale
Run Better Campaigns
Improve Online Average Star Ratings
For Finance Teams & CFOs
Create a Healthy, Growing Brand
Create Dynamic Growth Engine
Margin Optimization
Consolidate Data and Technology
Hire and Retain Talent Better
For HR Teams & CPOs
Become Employer of Choice
Hire Smarter and Faster
Reduce Staff Turnover
Train Your People Better
Platform
All Product Updates
October 2025: NextGen Financial Intelligence
July 2025: Guest Intelligence
July 2025: Como Integration
June 2025: Menu Priority
Product Updates
BBI Platform
Restaurant Performance Network
Trusted Data Network For Restaurants
Performance Intelligence
AI Restaurant Performance Platform
A stylized icon of the letters "Ai" in purple inside a computer chip, with black circuit lines extending outward and a cloud shape in the background, representing cloud-based artificial intelligence.
Restaurant-Trained AI
Dedicated Restaurant Analytics Model
Guest Intelligence
Complete Guest Experience Management for Restaurants
Menu-Level Surveys
Smart Surveys
Smart Actions
Guest Interaction
Devices
Reputation Management
Unified Inbox
Response Enablement
Task Management
Guest Recovery
Guest Experience Analytics
Restaurant-Trained Analytics
Guest Sentiment
Sentiment Benchmarking
Top Focus Points
Financial Intelligence
Most Trusted Restaurant Sales & Traffic Benchmarks
Workforce Intelligence
Most Trusted Restaurant Pay, Benefits & Turnover Benchmarks
Integrations
Two overlapping speech bubbles, one with a star and the other with a bookmark symbol, both in purple on a dark background, representing communication or chat features.
Reviews, Social Media & Email
Icon of a payment terminal with a dollar bill being inserted, shown in black and purple colors. The terminal has buttons and a slot at the top for the bill.
Point of Sale
A computer monitor icon with the letters "CRM" in purple on the screen and a black gear symbol at the top left, representing customer relationship management software.
Loyalty & CRM
A clipboard with a dollar sign and horizontal lines, symbolizing a financial document, is shown next to a checkmark inside a circle, indicating approval or completion. The image uses dark and purple colors.
Order & Pay
Market Intelligence
Supplier Intelligence
Restaurant Intelligence for Restaurant Suppliers.
Investor Intelligence
Restaurant Intelligence for Restaurant Investors.
Resources
Restaurant Trend Analysis & Commentary
State of the Industry Webinars
Our flagship quarterly deep dive into the latest restaurant trends
Restaurant Workforce Trends
Restaurant workforce insight, covering pay, benefits, bonuses, turnover, training etc.
Out of the Box
Monthly restaurant industry trend updates.
Lessons from the Field
Podcast interviews with top restaurant leaders
Actionable Restaurant Research
Reputation Management Benchmarks
Complete reputation management benchmark guide for restaurants.
Channel Comparison
Segment Breakdowns
Average Star Rating ROI
BBI Reputation Management ROI
Average Star Rating ROI Calculator
Best vs Rest
What top 25% of restaurants are doing that the rest aren't.
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Resources

Restaurant Insights and Research

Research, insights and trend analysis from the people behind the gold standard in restaurant industry data.

Featured

A chef in a commercial kitchen prepares dishes on a stainless steel counter, while stoves and equipment hum in the background—showcasing how US Immigration Policy Affects Consumer Spend through diverse culinary talent.
Monthly Second Helping
May 2025: Why US Immigration Policy Affects Consumer Spend: Shifts Impacting Restaurants
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A person in a suit pays at a restaurant by holding a smartphone near a wireless payment terminal, reflecting March 2025 restaurant industry trends toward seamless digital transactions amid food, coffee, and utensils on the table.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from April 2025
View Details
A purple-toned collage of restaurant guest checks overlaid with financial stock charts and graphs, illustrating What Inflation Means for the Restaurant Industry by blending themes of dining and economics.
Monthly Second Helping
April 2025: What Inflation Means for the Restaurant Industry
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Restaurant insights and research
A group of people in formal attire stand and applaud at round banquet tables in a dimly lit event hall; a large purple and white paint-like overlay partially covers the image.
State of the Industry Webinar
Webinar: State of the Restaurant Workforce 2026
View Details
A graphic showing June 2026 data, with a nod to May 2026 restaurant trends. Comp Sales increased by 1.8 percent, while Comp Traffic decreased by 1.9 percent. The background is purple and blue with faint chart lines.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from June 2026
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Bar chart comparing 2025 baseline to average weekly performance since March 2026 for four restaurant segments: Quick Service, Fast Casual, Family Dining, and Casual Dining. Despite higher gas prices impacting the restaurant industry overall, Quick Service shows the most improvement.
Restaurant Insights & Research
What BBI Data Tells Us About: Restaurant Traffic During the War’s Gas Price Surge
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Restaurant sales increased 1.8%, traffic decreased 2.0% in May 2026.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from May 2026
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Graph showing minimum wage increases across 22 states in 2025.
Restaurant Insights & Research
What BBI Data Tells Us About: Minimum Wage and Turnover 
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April 2026 data showing comp sales increased by 1.5% and comp traffic decreased by 1.7% on a purple gradient background, reflecting shifts seen in March 2026 restaurant trends.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from April 2026
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A bottle and box of "GLP-1 Formula Oral Capsules" from Generic Pharmacy are shown. Packaging mentions metabolic support, weight management support, and daily digestive support. Two capsules are in front.
Restaurant Insights & Research
What BBI Data Tells Us About How GLP-1 Adoption Affects the Restaurant Industry
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A graphic illustrating March 2026 restaurant trends, featuring "Comp Sales: +0.7%" and "Comp Traffic: -2.3%" on a grid backdrop with two purple data lines—one trending up, the other down.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from March 2026
View Details
Line graph showing same-store traffic growth (%) versus average gas price ($). Traffic growth, including restaurant popularity in holidays, declines as gas prices rise, dropping sharply above $3.50 and reaching -2.9% at $3.80.
Restaurant Insights & Research
What BBI Data Tells Us About: How High Gas Prices Affect the Restaurant Industry
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