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The Main Course

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Your go-to monthly restaurant industry blog covering sales and traffic, guest sentiment, workforce trends, consumer culture, conscious capitalism and so much more!

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Guest Sentiment Improves; New Drivers Behind Dining Decisions

Black Box Intelligence | 10.14.2020
Guest Sentiment Read
The workforce faces increased challenges related to staffing during the COVID pandemic, especially as the restaurant industry was already understaffed.

Staffing through the Crisis: COVID-19 & Restaurant Employees

Black Box Intelligence | 10.7.2020
Industry Workforce Read
The current uncertainty caused by this unique environment is reflected in the latest guest sentiment numbers from Black Box Guest Intelligence™

Restaurants Maintain Steady Service Sentiment Even as Recovery Slows

Black Box Intelligence | 09.9.2020
Guest Sentiment Read
Restaurant sales from August 2020 continue improving, but there is still a long way to go before getting back to pre-pandemic levels.

Starting the Tough Conversations We Need to Have

Black Box Intelligence | 08.28.2020
Thought Leadership Read

It’s a Mixed Bag of Results for Restaurants in July

Black Box Intelligence | 08.6.2020
Industry Snapshot Read

Online Sentiment Reflects Convergence of Employee and Guest Values

Black Box Intelligence | 07.16.2020
Guest Sentiment Read

Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead

Black Box Intelligence | 07.9.2020
Industry Snapshot Read

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