Next Generation Guest Satisfaction for Restaurants by Restaurateurs

The premier tool for restaurants to track online reputation and guest sentiment in real time

Strengthen your understanding of your guests’ satisfaction and response to key business initiatives.

Track menu rollouts and promotions in real time for yourself and for your competitors

Integrate social media, review sites and guest satisfaction metrics in one convenient location

A quick service brand struggling with getting repeat visits from guests learned through Guest Intelligence that they had an issue with odor complaints

They trained the staff in all locations on how to tackle the odor issue and increased intent to return by 7.24%

%

Power up your reports and presentations with data that shows how your guests really feel.

Identify issues impacting traffic and sales with real-time, unsolicited customer feedback, and be able to react quickly to key areas affecting your business

Create fully customizable alerts for brand reputation issues and track what is most important to you

Power up your reports and presentations with data that shows how your guests really feel.

Identify issues impacting traffic and sales with real-time, unsolicited customer feedback, and be able to react quickly to key areas affecting your business

Create fully customizable alerts for brand reputation issues and track what is most important to you

A quick service brand struggling with getting repeat visits from guests learned through Guest Intelligence that they had an issue with odor complaints

They trained the staff in all locations on how to tackle the odor issue and increased intent to return by 7.24%

%

Use eye-opening insights to help your restaurants deliver on your brand promise.

Receive quarterly social ROI reports combining insights from Guest Intelligence, Financial Intelligence and Workforce Intelligence to see how all of your data is intertwined

Bridge the gap between marketing and operations by comparing social media data to operational performance metrics

What do I get with my Black Box Guest Intelligence subscription?

  • Natural Language Processing sentiment analysis designed specifically for the restaurant industry 
  • Integrated with main online social and review sites to give you the whole picture of what guests are saying in your restaurants
  • Measures guest satisfaction with unsolicited feedback of customer visits to your restaurants and your competitors
  • Benchmark against specific social data for top five competitors, segment and industry
  • Track performance of key business initiatives like menu rollouts and promotions
  • Create customizable alerts to track brand reputation issues so you can address them quickly

Connecting the Dots with Black Box Guest Intelligence

Workforce Intelligence

Understand the relationship between your turnover and service scores and learn how it impacts your sales

Consumer Intelligence

Find out what guests are saying and compare it with where they actually spend their money

Financial Intelligence

Figure out if guests feel the impact of check growth from you or your competitors

[The White Box ] team will be with you every step of the way for the training and editing of the platform. The platform itself has been great at catching information we could not see previously through social media, and they were able to quickly integrate our personalized surveys into their system. We will continue to enjoy working with their entire team and learning from each other in the future!

Katherine Hanson | Marketing Coordinator | Nando’s

Protecting your data is our #1 priority.

Guaranteed, we go above and beyond to protect it. Backed by the trust of over 300 restaurant companies, you can rest assured the security and confidentiality of your data is rock-solid.

Don’t spend any more time making decisions without robust data. You’re just a few clicks away from endless possibilities in benchmarking your results against your competitors.