Restaurant Customer Experience Analytics

Guest Intelligence Overview

Guest experience insights that actually create financial impact.

Capture guest sentiment, focus action for predictable growth.

Guest experience programs often gather valuable data but rarely lead to concrete operational improvements. But combined with AI-powered sentiment analytics and financial performance benchmarks, Guest Intelligence helps you prioritize action that drives predictable revenue and ROI.

Restaurant-Trained Sentiment Analytics

“AI powered” and “restaurant trained”. What does that even mean?

The insights Guest Intelligence delivers is underpinned by a proprietary AI-powered sentiment analytics model that is restaurant trained. But what does this actually mean?

Exclusively developed on guest feedback received by restaurants

Based on learnings from 3 million+ individual restaurant data points

Arranges into restaurant-specific drivers correlating to financial performance

Learn More: Restaurant Trained Analytics

“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”

Clay Dover, CEO, Velvet Taco

A video still shows Clay Dover, CEO of Velvet Taco, speaking during a presentation titled “How Velvet Taco Uses Feedback & Sentiment Analysis to Enhance CX.” Text on screen reads, “I think BBI’s done a great job with Restaurant Sales and Traffic Benchmarks.”.

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Product Breakdown

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Restaurant Review Analytics

Review Intelligence

Gain sentiment insight from each of the core review channels.

Review Intelligence

Bar chart showing review data from five sites: Google, Yelp, Instagram, Facebook, and TripAdvisor. Each displays net score, percent positive, and post count; Instagram has the highest positivity at 92.2%.

Competitor Guest Feedback Analytics

Competitor Intelligence

Gain unique guest sentiment brand comparisons. Know exactly where to focus to stand out.

Competitor Intelligence

(direct upload) A table compares four restaurant brands by Overall score, number of Reviews, Experience, and Food & Beverages. Brands listed are BlackBoxBBQ, 135 Degrees, Carnivore Cave, and Good Eats & Meats. Competitor Average scores are also included.

Restaurant Survey Analytics

Survey Intelligence

Survey analytics built for restaurants. Survey analytics built for results.

Survey Intelligence

A dashboard displays drivers on the left and sentiment on the right. The drivers list categories like food & beverages, service, experience, and value with corresponding counts. The sentiment section shows positive, negative, and neutral counts using colored dots.

Restaurant Social Media Analytics

Social Intelligence

Deep dive into verbatim text provided within DMs, comments and other content across key social channels.

Social Intelligence

Screenshot of restaurant reviews. Jerome Johnson II (5 stars) states, "Food is great. Service is awesome. Definitely will return. I recommend the chicken." Betina Hudson (5 stars) mentions, "Everything was very good... the server was very attentive... got enough food for the price.

Analytics Built for You

Restaurant-Trained Sentiment Analytics

All our guest sentiment analytics are underpinned by our proprietary and restaurant-dedicated AI-powered engine. Surface accurate insights faster.

Restaurant-Trained Analytics

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