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Guest Satisfaction Insights for Restaurants

The only tool built exclusively for restaurants monitoring online reputation. Does your brand, digitally, have a positive or negative impact on sales & traffic locally?

Turn unsolicited online guest feedback into action driving sales, traffic & brand affinity.

What do I get with my Black Box Guest Intelligence™ subscription?

  • Real data and insights. No scraping.
  • Business intelligence on your key competitors, segment and industry.
  • Highly targeted sentiment analysis (proprietary NLP built for restaurants) on the most important restaurant categories: food, beverage, service, ambiance, value, intent to return.
  • Performance tracking of key business initiatives like menu rollouts, customer service, menu deletions and promotions.
  • Customizable alerts to track brand reputation issues.​

See how operators improve results & outperform the competition with Black Box Guest Intelligence™

How operators improve results & outperform the competition with Black Box Guest Intelligence™

Connecting the Dots with Black Box Guest Intelligence

Workforce Intelligence

Understand the relationship between your turnover and service scores and learn how it impacts your sales

Consumer Intelligence

Find out what guests are saying and compare it with where they actually spend their money

Financial Intelligence

Figure out if guests feel the impact of check growth from you or your competitors

Protecting your data is our #1 priority.

Guaranteed, we go above and beyond to protect it. Backed by the trust of over 300 restaurant companies, you can rest assured the security and confidentiality of your data is rock-solid.

Don’t spend any more time making decisions without robust data. You’re just a few clicks away from endless possibilities in benchmarking your results against your competitors.