The AI Restaurant Performance Platform
The Only Connected View of Guest, Financial, and Workforce Performance
30+ Years Serving the Biggest Names in the Restaurant Industry
BBI Restaurant Performance Platform
Turn Data Into Direction and Insight Into Action
Our modular platform gives you a unified system to see, understand, and improve every aspect of performance.
Performance Intelligence
Intelligent Restaurant Performance Management
Connect guest, financial, and workforce signals in one view.
See why results changed and prioritize the next best actions with confidence.
Restaurant Performance Network
Is it the Market…or YOU?
Benchmark with the industry’s most trusted dataset—secure, competitive intelligence across sales, traffic, sentiment, and workforce.
Know fast: is it you or the market?
Guest Intelligence
Everything Guest Experience. One Platform.
Stop managing surveys, reviews, social, and feedback in silos.
Guest Intelligence brings everything into one place so you can analyze, respond, and act at scale — powered by restaurant-trained AI.
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Speak to Expert
Financial Intelligence
Restaurant Sales & Traffic Benchmarks
The most trusted financial benchmarks.
Know fast whether it’s you or the market so you can make decisions with confidence.
Workforce Intelligence
Restaurant Pay, Compensation and Turnover Benchmarks
Turnover, staffing, and training — all in one place. Track workforce trends, benchmark performance, and uncover what the best brands are doing to retain and empower their teams.
Integrations
Data In. Action Out.
Connect your critical systems—reviews & social, POS, loyalty/CRM, digital ordering, and pay—for seamless data in and faster insight out.
Black Box Intelligence Customers
We Work With the Best of the Best
Our customer roster includes the most well known multi-unit restaurant brands in the world.
Superior Restaurant Performance Management
Why Black Box Intelligence?
We’ve spent 30+ years partnering with the biggest names in the restaurant industry. That means we understand what really moves the needle — and we’ve built our platform to do exactly that.
Customer Testimonials
The Biggest Restaurant Brands Rely On Us To Get Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Talk to us today!
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