Product Innovation

Latest Product Updates from Black Box Intelligence

October 2025: NextGen Financial Intelligence

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A data dashboard compares restaurant brands on metrics like reviews, food, and service. Highlighted cards show Overall Sentiment, Consistency, and Experience scores for BlackBoxBBQ and competitors using Restaurant Guest Experience Benchmarks.

July 2025: Guest Intelligence

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A survey with Como Integration asks, "Would you recommend it?" with Yes and No buttons, plus "What about these?" for Look, Taste, Portion, and Value—each gets thumbs up or down, with Taste and Portion earning a thumbs up.

July 2025: Como Integration

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A digital list titled "Priority items" displays seven Mexican food dishes with Menu Priority icons for moving, dining, and gifting. A pink plus button sits at the top right, all set against a light gray background.

June 2025: Menu Priority

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Screenshot of AI-generated response to a restaurant review, highlighting editable options for tone and length.

June 2025: Reply with AI

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A mobile app interface showing the process of reviewing food items, including selecting a dish, rating aspects like taste and portion, and receiving a thank you message after submitting feedback.

April 2025: BBI Acquires Yumpingo

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Dashboard showing performance metrics for BBI Kitchen. Comp Sales is -2.5%, Comp Traffic is -3.2%, and Average Star Rating is 3.8. The data is compared to the same time last year. Dates range from Sep 16, 2024, to Sep 22, 2024.

February 2025: Performance Intelligence

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A list titled "Needs Improvement" with four items: 1. Slow Service (227, 3.7%), 2. Missing Items On The Order (166, 2.7%), 3. Order Was Inadequately Cold (153, 2.5%), 4. Too Expensive (147, 2.4%). Each item has a brief description.

January 2025: Top Focus Points

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Screenshot of a survey platform showing a warning about potentially fraudulent survey responses. User information is anonymized, and the page includes options like "Visit Date" and "Feedback." A response is marked as skipped.

November 2024: Enhanced Fraud Detection and Unit Management

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