Black Box Intelligence Executive Team
Company Leadership
Mark Dillon
Chief Executive Officer
Professional Highlights:
- 30+ years of experience building and growing technology companies
- Most recently recruited and led the PowerReviews management team that returned the company to retention and growth and led to a successful exit
- A passion for building customer partnerships through high performing teams who love to work together
Based: Chicago, IL
Favorite Cuisine: NY pizza, Maritime seafood or Thai
Favorite Dining Style: Any restaurant that has a neighborhood feel
Katie Hyrne
Chief Financial Officer
Professional Highlights:
- Hands on finance executive with over 18 years of experience both in public accounting and scaling B2B SaaS companies
- Significant M&A and fundraising experience including successful exit at 10x ARR
- Passionate about building scalable and efficient accounting and finance processes, dynamic financial models and serving as a strategic partner across all departments
Based: Chicago, IL
Favorite Cuisine: Sushi, Thai and pasta
Favorite Dining Style: Family style or small plates so I can try a little of everything
Mary Hamill
Chief Revenue Officer
Professional Highlights:
- More than a decade of experience in leading and scaling B2B SaaS companies by developing and managing commercial teams across sales, sales engineering, and customer success
- Over 20 years of experience in the restaurant and hospitality industries, leading technology, human resources, and training teams, and implementing significant technologies and operational changes
- Passionate about the restaurant industry, building high performing teams and driving growth within an organization
Based: Austin, TX
Favorite Cuisine: Cheeseburgers and hotdogs
Favorite Dining Style: At a ballpark or a race, outside or casual, I love them all!
Joe Henson
Chief Product and Technology Officer
Professional Highlights:
- Joined an internet Startup, CoolSavings, in 1997 as the 10th employee and helped it grow to $100M
- Led a Global team at a speciality retailer and grew the online profitability by 75%
- Launched the largest digital coupon network
- Member of the deal team on 2 successful exits in 3 years; active in over 15 M&A transactions
- Passion for building a strong, empowered and high performing teams
Based: Chicago, IL
Favorite Cuisine: Italian (Pizza & Pasta), Steakhouse (Meat & Potatoes guy) and any burger joint!
Favorite Dining Style: Fast Casual or Family Dining
Victor Fernandez
VP, Insights & Knowledge
Professional Highlights:
- 20+ years of experience analyzing and studying restaurant industry data
- Quoted in and contributed to stories in major national media and industry trade press
- Experienced public speaker
- Proven passion and commitment to elevate restaurants and those working in them
Based: Dallas, TX
Favorite Cuisine: Japanese, authentic Mexican, and BBQ
Favorite Dining Style: Anything that involves sitting outside in nice weather!
Andy Smith
Chief Marketing Officer
Professional Highlights:
- 18+ year career starting as HR industry journalist and spanning all core marketing disciplines
- Part of PowerReviews leadership team that successfully grew and exited that business
- 8+ years in customer experience technology
- A passion for telling stories through content, building huge brands and partnering closely with the rest of our Go To Market team to create shared success
Based: Chicago, IL
Favorite Cuisine: Depends on the day but if you’re forcing me to choose: Mexican, Thai, Japanese, Steakhouse, Pizza (NY not Chicago), anything Fast Casual
Favorite Dining Style: Fast Casual – easy, fast and tasty. Really nothing not to like.