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Restaurant Experience and Performance Management

We Show Restaurants How to Get Better

Only we combine decades of restaurant expertise, AI, guest feedback, and the best workforce and financial benchmarks to deliver real results

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Proud to Serve the Biggest Names in the Restaurant Industry

360° AI Restaurant Performance Platform

The AI-Powered Command Center for Restaurants

Know what’s working, what’s failing, and exactly what to do next.

Black Box Intelligence gives restaurant leaders a real-time, AI-driven performance overview that connects guest experience, workforce management, and financial insights—so you can act fast and win.

Platform Overview
Video Demo
Animated dashboard showing restaurant performance metrics with graphs and numerical indicators. Data includes ratings, reviews, sentiment scores, and service statistics over time. Graphs illustrate trends visually.

How We Help You Win

One Platform. Every Insight. Smarter Decisions.

For Operators and COOs

Fix Underperforming Locations, Reduce Costs, and Streamline Efficiencies.

Operations Use Cases
For Marketing Teams and CMOs

Turn Guest Insights into Better Campaigns and Greater Loyalty.

Marketing Use Cases
For Finance Teams and CFOs

Maximize Margins, Optimize Labor, and Drive Profitability.

Finance Use Cases
For HR Teams and CPOs

Hire Smarter, Retain Talent, and Reduce Turnover.

HR Use Cases

See How We Can Help You

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We Show the Best How to Get Better

The Brightest Restaurant Marketing, HR, Finance and Operations Leaders Come to Us To Run Their Businesses Better

BBI Customer Perspective

“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”

Roger Gondek, COO – Twin Peaks

Image with a blue background featuring text: "Guest Sentiment as a 'Why' for Sales" in bold letters. Includes logos for Black Box Intelligence, Twin Peaks, and a book "Lessons From the Field." A man smiles on the right side.

BBI Customer Perspective

“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”

Brad Jacobus, CMO – Jim ‘N Nicks

A video still featuring Brad Jacobus, CMO of Jim 'N Nick's Bar-B-Q, discussing how guest feedback and restaurant specialism guide brand direction and growth. He sits in a room with framed pictures and a lamp in the background.

BBI Customer Perspective

“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”

Brooke Perry – VP Marketing, Velvet Taco

A smiling woman in a pink blazer is on the right against a blue background. Bold text reads "Leading Indicators for Success." Additional text at the top right includes "Brooke Perry," "Velvet Taco," and "VP, Marketing." Various logos are at the bottom left.

BBI Customer Perspective

“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”

Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s

A smiling woman, Fasika Melaku, VP of HR & Chief Learning Officer at Denny's, is seen on a video call. Text above her reads, "Get In-Tune with Data to Truly Understand Your Guest: Restaurant Staff Turnover and Compensation Benchmarking.

BBI Customer Perspective

“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”

Mike Woida, President International – CKE Restaurant Holdings, Inc.

A man with short gray hair is smiling at the camera. He is wearing a blue checkered shirt and a dark blazer. The background is white, and the image is a circular headshot.

BBI Customer Perspective

“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”

Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin

Smiling man with dark hair, wearing a white shirt and a dark grey blazer, posing for a professional headshot against a blurred background.

BBI Customer Perspective

“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”

Jenna Law – Marketing Director, Keke’s Breakfast Cafe

Smiling woman with dark hair in front of a turquoise background. Text reads, "Keke's Breakfast Café: How Data Drives Ops Change" with the name "Jenna Law" and logos at the bottom, including a microphone and book icon.

Why Black Box Intelligence

Operating a multi-unit restaurant business is really hard.
Black Box Intelligence makes it easier.

Complete picture
Happy staff = happy guests = sales & traffic

Tie guest experience and employee sentiment to sales and traffic.

  • 8x: Higher traffic growth for brands with most improvement in net sentiment scores.

  • 4.0%: Higher sales growth for restaurants increasing average star rating.

Join data dots
Restaurant DNA
By restaurateurs for restaurateurs

We focus on what we’re good at: restaurants and only restaurants.

  • Build products solely with goal of creating impact for restaurants.

  • Hard-earned reputation as the gold standard of restaurant insights.

Restaurant DNA
ROI
Predictable ROI

Act with certainty. Know what action gets what outcome.

  • Set guest experience and employee retention goals that map predictably to revenue.

  • Empower operators with tools to enhance guest relationships.

Predict ROI

Take Next Step

Restaurant leaders use Black Box Intelligence to take the guesswork out of performance. Ready to see how?

Speak to product expert