Black Box Intelligence™
Benchmarked Industry Performance Powering Today’s Restaurant Team and Guest Experiences
Black Box Intelligence monitors the heart and health of the industry so brands have an understanding of how and where to grow, and always deliver an experience worth investing in.
Over 300+ of the world’s best restaurants use Black Box Intelligence
Numbers You Can Count On
We connect the dots between employees, guests and financial performance using the most robust set of restaurant industry data.
Million Employees Represented
Billion in Annual Sales
Brands Across 6+ Segments
Black Box Intelligence™ Solutions for Restaurants
Metrics that matter to all areas of the business
Sales & Traffic Performance Insights
Brand & Competitor Guest Sentiment
Staffing and Compensation
Your Brand, Their Brands, Our Insights – in a Single Platform
Observe sales, traffic, employee and guest data for your brand and industry.
Absorb information faster with AI that simplifies even the most complex data set.
Make secure decisions with BBI as your guide.
Built for Hospitality
Make decisions backed by the industry’s most trusted data source
- Financial Intelligence
Financial Intelligence™ empowers you and your teams to take the right actions at the right time – using your data and comparing it to the competition.
- Build a comprehensive picture of key business metrics
- Understand omni-channel performance
- Maximize sales growth opportunities
- Workforce Intelligence
Workforce Intelligence™ is the roadmap HR leaders have come to rely on to continuously improve employee experience and performance.
- Improve productivity and performance
- Increase engagement and retention
- Become the employer of choice
- Guest Intelligence
Guest Intelligence™ lets you snack and take action on sentiment and satisfaction insights using proprietary AI technology.
- Increase share of wallet
- Improve awareness and perception
- Protect and build brand loyalty
AreTheyHappy gives teams across the organization a platform to control how brand reputation gets managed.
- Manage unlimited profiles and pages for every location in a single feed
- Configure role-based access to get the right stakeholders involved and focused on the right task
- Create custom surveys that capture more actionable feedback for your teams
A trusted partner for restaurant leaders for over 25 years
"Competition is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights from Black Box Intelligence are a terrific addition to our insights capabilities."
"Black Box Financial Intelligence is an intuitive user platform for comparative data in our industry. I love the user-friendly dashboard interface."
"Black Box Workforce Intelligence consistently provides timely and valuable benchmarking data that we use to make key decisions."
"Black Box Guest Intelligence shows our operations teams our guests’ real-time feedback. We’re able to say, ‘this is what our customers are saying.’ We can pinpoint what is affecting traffic and sales, follow-up, and react quickly to the key areas that affect our business."
"We really enjoy your team and their insight. Your product has made us better operators and franchisors. Really helps to tell a story. Keep the intel coming."
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. After experiencing the softest sales growth results...
Black Box Intelligence™ Announces GuestXM, Defining Next Generation of Customer Experience Management for Restaurants
New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. November 14, 2022 – Black...
If you look closely at your restaurant operations, nestled deep within your positive sales growth is a top performing team. What makes a restaurant workforce ‘top performing’? We often focus...