Integrations
Integrate Black Box Intelligence with your other tools
Easily collaborate across your teams and workflows by integrating into the systems you already use.
Formitable
Reservation
Formitable allows guests to easily book tables at your restaurant online. They offer real-time reservation, table optimization (more guests, fewer no-shows), and gift vouchers.
GuestXM allows you to read and respond to all your Formitable reviews in a single Dashboard. 1. Go to your Formitable Settings > Widgets. 2. Copy your restaurant appykey. 3. Start monitoring customer feedback. 4. Analyze data, including historical rating scores and sentiment.
Uber Eats
Review Site
Get to where you want to grow with Uber Eats for restaurants.
Attract new customers, turn customers into regulars, and run your business on your own terms with the Uber Eats mobile platform.
Social Media
Facebook is the largest social networking site in the world.
Monitor all your brand and location pages in one inbox. Respond in real time to direct messages, recommendations, comments and drive engagement with your fanbase. Respond efficiently with quick replies.
Social Media
LinkedIn is the social network for job seekers, professionals, and businesses. Build your network & find business contacts.
It is now possible to connect a LinkedIn account, this will enable you to publish posts to LinkedIn business pages through the publisher. Letting your posts reach even further out, making an impact.
Yumpingo
Communication
Yumpingo is a restaurant intelligence platform which brings big data analytics to restaurant operations. Yumpingo’s platform helps to collect and understand customer sentiment data by conducting a one-minute review at the end of a meal, enabling restaurateurs to leverage big data analytics to transform menu development, operations and guest engagement.
Monitor all your Yumpingo reviews in one inbox. Listen to your customers, engage with them through email, tag reviews and assign important issues to colleagues. note: only available to joint Yumpingo-GuestXM customers.
Social Media
Instagram is an American photo and video-sharing social networking service owned by Facebook, Inc.
Easily manage multiple Instagram profiles with GuestXM. Connect your Instagram brand page and watch direct messages, tagged media, geo-tagged media and mentions start pouring in. From the same inbox, reply directly to your fans to drive customer engagement. Don’t forget to check your Influencer folder to see which influencers talking about your brand.
Resengo
Review Site
Managing your reservations and communicating with your customers has never been easier.
Integrating your Resengo account into GuestXM means you can now read and respond to all your reviews from one simple inbox. When combined with all other channels, you get a holistic overview on how your restaurant can improve on important choice drivers like Food, Service, Value for money and others.
Messenger
Social Media
Instantly reach the people in your life for free. Messenger is just like texting, but you don’t have to pay for every message.
Monitor all customer queries and feedback from messenger in GuestXM. Respond efficiently with quick replies.
Google My Business
Review Site
Stand out on Google for Free. Google My Business helps you reach and engage with local customers across Google Search and Maps.
Monitor all reviews and respond directly from GuestXM. Assign, and label these conversations. Sync and update your business details from AreTheyHappy. Analyze data like historical rating scores and sentiment.
Booking.com
Review Site
Booking.com is an online travel agency. Focused entirely on offering all types of lodging accommodations.
Manage your guests’ online feedback in your GuestXM inbox. Connect your Booking.com location to your inbox, where you can read, tag, and assign team tasks to online reviews
Microsoft Outlook
Communication
Email and calendar, plus so much more!
Monitor your customer emails in the GuestXM inbox. Respond in real time to queries, requests or complaints from your customers. Respond efficiently with quick replies. Assign to team mates for efficient ticket resolution. Gather insights on ALL your customer feedback, i.e. social media, reviews, surveys and, now, email, too.
Eet.nu
Review Site
Eet.nu guides your customers and shows them the best restaurants in the area, quick and fast.
Monitor all eet.nu reviews for your different locations from one simple inbox. Listen to your customers, label and assign your feedback, and run insights on your eet.nu profiles.
Zomato
Review Site
One of the must-have listings if you have a business in the following countries: United States, Australia, United Kingdom, Canada, India, Turkey, UAE, Qatar, Portugal, South Africa, New Zealand.
Monitor all Zomato reviews for your different locations from one simple inbox. Listen to your customers, label and assign your feedback, and run insights on your Zomato profiles.
Gmail
Communication
Email service provided by Google.
Monitor your customer emails in the GuestXM inbox. Respond to queries, requests, or complaints from your customers. Respond efficiently with quick replies. Assign to teammates for efficient ticket resolution. Gather insights on ALL your customer feedback, i.e. social media, reviews, surveys, and now email too.
Foursquare
Social Media
Foursquare is a local search-and-discovery mobile app and provides personalized recommendations of places to go near a user’s current location based on users’ previous browsing and check-in history.
GuestXM monitors your Foursquare location and makes sure you see all recommendations and pictures taken by your customers. Assign, and label these conversations.
Takeaway
Review Site
Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers with restaurants in 9 European countries and Vietnam.
If your restaurant is based in one of these 6 countries (BE, NL, DE, AT, FR and CH), you can now monitor all your Takeaway.com reviews for your different locations in one simple inbox. Listen to your customers, tag reviews, assign important issues to colleagues, and run insights on your Takeaway.com profiles.
iFood
Review Site
iFood is a Brazilian online food delivery portal that develops an innovative system so users can order deliveries on the internet with no hassle. It operates in Argentina, Brazil, Colombia, and Mexico.
You can now monitor all your iFood orders & reviews for your different locations in one simple inbox. Listen to your customers, tag reviews, assign important issues to colleagues, and run insights on your iFood profiles.
Tablemanager
Review Site
Tablemanager is an easy-to-use online reservation system, specifically designed for restaurant owners!
By integrating Tablemanager in GuestXM you can read and respond to your reviews. When combined with all other review channels, you get a holistic overview on how your restaurant can improve on important choice drivers like Food, Service, Value for money and others.
TripAdvisor
Review Site
World’s largest travel platform with hundreds of millions of traveler reviews and opinions.
Monitor and respond to all your TripAdvisor reviews from your inbox and see all historical and current analytics in your Insights dashboard.
Formitable
Reservation
Formitable allows guests to easily book tables at your restaurant online. They offer real-time reservation, table optimization (more guests, fewer no-shows), and gift vouchers.
GuestXM allows you to read and respond to all your Formitable reviews in a single Dashboard. 1. Go to your Formitable Settings > Widgets. 2. Copy your restaurant appykey. 3. Start monitoring customer feedback. 4. Analyze data, including historical rating scores and sentiment.
Uber Eats
Review Site
Get to where you want to grow with Uber Eats for restaurants.
Attract new customers, turn customers into regulars, and run your business on your own terms with the Uber Eats mobile platform.
Social Media
Facebook is the largest social networking site in the world.
Monitor all your brand and location pages in one inbox. Respond in real time to direct messages, recommendations, comments and drive engagement with your fanbase. Respond efficiently with quick replies.
Social Media
LinkedIn is the social network for job seekers, professionals, and businesses. Build your network & find business contacts.
It is now possible to connect a LinkedIn account, this will enable you to publish posts to LinkedIn business pages through the publisher. Letting your posts reach even further out, making an impact.
Yumpingo
Communication
Yumpingo is a restaurant intelligence platform which brings big data analytics to restaurant operations. Yumpingo’s platform helps to collect and understand customer sentiment data by conducting a one-minute review at the end of a meal, enabling restaurateurs to leverage big data analytics to transform menu development, operations and guest engagement.
Monitor all your Yumpingo reviews in one inbox. Listen to your customers, engage with them through email, tag reviews and assign important issues to colleagues. note: only available to joint Yumpingo-GuestXM customers.
Social Media
Instagram is an American photo and video-sharing social networking service owned by Facebook, Inc.
Easily manage multiple Instagram profiles with GuestXM. Connect your Instagram brand page and watch direct messages, tagged media, geo-tagged media and mentions start pouring in. From the same inbox, reply directly to your fans to drive customer engagement. Don’t forget to check your Influencer folder to see which influencers talking about your brand.
Resengo
Review Site
Managing your reservations and communicating with your customers has never been easier.
Integrating your Resengo account into GuestXM means you can now read and respond to all your reviews from one simple inbox. When combined with all other channels, you get a holistic overview on how your restaurant can improve on important choice drivers like Food, Service, Value for money and others.
Messenger
Social Media
Instantly reach the people in your life for free. Messenger is just like texting, but you don’t have to pay for every message.
Monitor all customer queries and feedback from messenger in GuestXM. Respond efficiently with quick replies.
Google My Business
Review Site
Stand out on Google for Free. Google My Business helps you reach and engage with local customers across Google Search and Maps.
Monitor all reviews and respond directly from GuestXM. Assign, and label these conversations. Sync and update your business details from AreTheyHappy. Analyze data like historical rating scores and sentiment.
Booking.com
Review Site
Booking.com is an online travel agency. Focused entirely on offering all types of lodging accommodations.
Manage your guests’ online feedback in your GuestXM inbox. Connect your Booking.com location to your inbox, where you can read, tag, and assign team tasks to online reviews
Microsoft Outlook
Communication
Email and calendar, plus so much more!
Monitor your customer emails in the GuestXM inbox. Respond in real time to queries, requests or complaints from your customers. Respond efficiently with quick replies. Assign to team mates for efficient ticket resolution. Gather insights on ALL your customer feedback, i.e. social media, reviews, surveys and, now, email, too.
Eet.nu
Review Site
Eet.nu guides your customers and shows them the best restaurants in the area, quick and fast.
Monitor all eet.nu reviews for your different locations from one simple inbox. Listen to your customers, label and assign your feedback, and run insights on your eet.nu profiles.
Zomato
Review Site
One of the must-have listings if you have a business in the following countries: United States, Australia, United Kingdom, Canada, India, Turkey, UAE, Qatar, Portugal, South Africa, New Zealand.
Monitor all Zomato reviews for your different locations from one simple inbox. Listen to your customers, label and assign your feedback, and run insights on your Zomato profiles.
Gmail
Communication
Email service provided by Google.
Monitor your customer emails in the GuestXM inbox. Respond to queries, requests, or complaints from your customers. Respond efficiently with quick replies. Assign to teammates for efficient ticket resolution. Gather insights on ALL your customer feedback, i.e. social media, reviews, surveys, and now email too.
Foursquare
Social Media
Foursquare is a local search-and-discovery mobile app and provides personalized recommendations of places to go near a user’s current location based on users’ previous browsing and check-in history.
GuestXM monitors your Foursquare location and makes sure you see all recommendations and pictures taken by your customers. Assign, and label these conversations.
Takeaway
Review Site
Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers with restaurants in 9 European countries and Vietnam.
If your restaurant is based in one of these 6 countries (BE, NL, DE, AT, FR and CH), you can now monitor all your Takeaway.com reviews for your different locations in one simple inbox. Listen to your customers, tag reviews, assign important issues to colleagues, and run insights on your Takeaway.com profiles.
iFood
Review Site
iFood is a Brazilian online food delivery portal that develops an innovative system so users can order deliveries on the internet with no hassle. It operates in Argentina, Brazil, Colombia, and Mexico.
You can now monitor all your iFood orders & reviews for your different locations in one simple inbox. Listen to your customers, tag reviews, assign important issues to colleagues, and run insights on your iFood profiles.
Tablemanager
Review Site
Tablemanager is an easy-to-use online reservation system, specifically designed for restaurant owners!
By integrating Tablemanager in GuestXM you can read and respond to your reviews. When combined with all other review channels, you get a holistic overview on how your restaurant can improve on important choice drivers like Food, Service, Value for money and others.
TripAdvisor
Review Site
World’s largest travel platform with hundreds of millions of traveler reviews and opinions.
Monitor and respond to all your TripAdvisor reviews from your inbox and see all historical and current analytics in your Insights dashboard.
Don’t see an integration?
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