SERVICE RECOVERY FOR HOSPITALITY
Guest Recovery
Manage issues before guests complain on open platforms, to improve your online reputation and increase customer retention.
Managing Unhappy Guests is Essential
70% of restaurant customers never return – guest retention is a major missed revenue opportunity.
Most unhappy guests don’t complain in person – they just never return, or leave negative online reviews.
Negative reviews hurt future sales – by the time they’ve posted online, it’s too late.
The Service Recovery Opportunity
Responding to a complaint delivers a 59 point NPS uplift, and the faster the response the bigger the uplift in customer satisfaction – Harvard Business Review
Great responses boost guest satisfaction
Increase Loyalty & Business Success
Grow your business with the customers you already have
Real-Time Case Management
Real-Time Alerts for customer complaints and issues
Case Management within a single easy-to-use interface
Win-Back & Grow Loyalty
Respond Immediately to stop negative online reviews
Increase Loyalty by turning dissatisfaction into advocacy
Respond & Improve
Manage Efforts with resolution and response tracking
Continuous Improvement that resolves the underlying service issues and improves experiences for all other guests
Explore the full platform
Smart Surveys
Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Actions
Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Integrations
Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Customer Success
Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Yumpingo Devices
Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Online Reputation
Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
“With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo.”
Dean Wilson
Director, Olive Tree Brasserie
“Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Talk to us today!
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