Events and Webinars
Upcoming Events
REGISTRATION IS LIVE!
2023 Best Practices Conference
January 31 – Feb 2, 2023
About the Conference
Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights and best practices that focus on the key intersection of people and profits.
It is our privilege to present some of the brightest authors, speakers and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance or IT, we hope you will join us.
The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJās Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille and The Wendyās Company.
In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.
Event Location:
Westin Irving
400 West Las Colinas Boulevard
Irving, Texas 75039
Phone: 972.505.2900
For questions about the Best Practices Conference, please contact marketing@blackboxintelligence.com.
Fill out the form below to receive updates about the Best Practices Conference
Pricing
Members: $995
Non-Members: $1295
What to Expect
Keynotes
- Dr. Randy Ross, CEO and Author of Remarkable!
- David Salyers, original Chick-Fil-A Marketing Executive, co-author of Remarkable!
Black Box Presents
Data takes front stage throughout the conference as Black Box analysts deliver in-depth presentations on:
- State of the Workforce
- Voice of the Customer
- Sales + Traffic Trends
Peer-to-Peer Networking & Knowledge Sharing
The only show where every department can benefit from attending and connecting with peers, and industry leaders share their out-of-the-box thinking to solve todayās challenges
Best Practices Awards
- Honoring the industry’s most transformational brands across each segment.
- Debuting new categories for: Employer of Choice and Voice of the Customer
Industry Experts
Hear thought-provoking topics from panel moderators:
- Fred LeFranc, CEO and founder, Results Thru Strategy
- Michael Halen, Senior Restaurant and Foodservice Analyst, Bloomberg Intelligence
- Jamie Griffin, Founder and Principal, Consult to Grow
- Sam Oches, Editor in Chief, Nation’s Restaurant News
On Demand Content
Access the full library of conference presentations throughout 2023
Sponsored by:
Tier
– Premier –
Tier
– Impact –
Tier
– Experience –
Tier
– Inspire –
Upcoming Webinars
Transforming the Customer Experience: The Denny's and Jim 'N Nick's Approach to Meeting Guest Expectations
As customer preferences and expectations continue to evolve, itās time to rethink your guest experience. Joined by Head of Marketing at Jim ‘N Nick’s BBQ, Brad Jacobus and Fasika Melaku, VP and Chief Learning & Development Officer at Denny’s, youāll learn how they leverage data and insights to build an effective CX strategy and consistently meet customers where they are.
Discussion Topics:
- The latest insight on what customers are looking for, and care about today
- Clarity around the impact of a bad customer experience
- Find out how leading brands are navigating the complexities of customer and employee experience
- Peer-to-peer learning from leading brands consistently hitting the top of every chart in BBIās industry performance tracking
- Define the categories that drive customer experience and how to measure it
Online Reputation + Guest Experience 101
Hear from guest experience expertsā Carl Osborn, Founder of Deliver the Dish, Gary Goodman, Founder + CEO of Yumpingo, Zack Oates, Founder + CEO of Ovation and David Cantu, CEO of Black Box Intelligence on the importance of reputation management. This panel discussion will highlight the importance of the voice of the customer and how your brandās reputation is your competitive advantage.
Discussion Topics:
- Guests expect a response to their reviews, and restaurant managers are expected to give one. Learn how you can equip your team to efficiently manage feedback
- Reviewing responses and efforts to recover guests are high in theory ā¦ getting to them is challenging – even for the best performing stores because responding to guest reviews is such a manual task.
- Building customer loyalty through positive digital experiences
- Methods for tracking, responding to, and systematically recovering guests.
- Best practices for updating and managing multi-unit restaurant locations across search engines.
Join industry experts at the Best Practices Conference on Jan 31 – Feb 2 for more insightful panel discussions!
Our Customers
Over 300+ of the worldās best restaurants use Black Box Intelligence
Latest Blogs
Black Box Intelligenceā¢ Announces Finalists for 2023’s Best Practices Awards
326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligenceās Annual Conference. January 19, 2023 ā Black Box Intelligence, the leading provider of...
Restaurant Sales & Traffic Signal Tougher Times Ahead
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant Sales & Traffic Growth Softening...
Restaurant Sales Remain Strong With Last Two Months Posting Highest Growth Since March
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. After experiencing the softest sales growth results...
