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Events and Webinars

Upcoming Events


2023 Best Practices Conference

January 31 – Feb 2, 2023


The Best Practices Conference is an annual event produced by Black Box Intelligence™. For almost three decades, it has connected hospitality leaders with the most trusted benchmarking insights to fuel the restaurant experience for employees and guests.

Join us in 2023 for in-depth market analysis and executive-led panel discussions, attendees will gain competitive knowledge and a genuine understanding of what to do with their data in order to reach their goals.

  • Brings together hospitality leaders and executives in Operations, HR, Marketing, Finance and IT from organizations of all sizes
  • Unboxing exclusive workforce, financial, market, and guest experience insights to guide hospitality forward
  • Delivering expert advice from the industry’s most seasoned leaders

Sponsored by:

About the Conference

Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights and best practices that focus on the key intersection of people and profits.

It is our privilege to present some of the brightest authors, speakers and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance or IT, we hope you will join us.

The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJ’s Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille and The Wendy’s Company.

In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.

Event Location:

Westin Irving
400 West Las Colinas Boulevard
Irving, Texas 75039
Phone: 972.505.2900

Check out memories from our last event HERE.

For questions about the Best Practices Conference, please contact

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Upcoming Webinars


Restaurant Industry: State of the Workforce Webinar

Upcoming | 1:00pm to 2:00pm CST

This webinar session will bring you up to date on the current state of the restaurant workforce including information on staffing, turnover, compensation, benefits, diversity, inclusion, training and more.

This webinar is open to all restaurant operators. Please use your company email address to register. Personal email addresses such as Gmail, Hotmail, iCloud etc… will not be approved. You can attend this webinar session ONLY if you are a restaurant operator or current client of Black Box Intelligence™ (subscribed to Workforce, Financial and/or Guest Intelligence). For questions, contact

October 20, 2022

Q4 State of the Industry Webinar

Thursday, October 20, 2022 | 1:00pm to 2:00pm CST

The one-stop shop for all things restaurant sales, traffic, staffing, turnover, consumer sentiment and guest satisfaction trends. This quarterly client-only benefit will take a look at segment, industry and cuisine trends, the labor market and the economy; all in under an hour. These sessions are uniquely designed to be a resource for you to reveal insights with unparalleled data connecting the dots between your most critical initiatives.

Our Customers

Over 300+ of the world’s best restaurants use Black Box Intelligence

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