Predictable ROI
Understand what actions generate what outcomes.
And get them done.
Correlation-based models – built on 30 years of data – accurately map guest experience initiatives to financial performance.
Traffic and sales modeling
True financial impact of guest experience
Project outcomes
It’s all about traffic and sales
Our approach is grounded in the simple formula: happy employees = happy guests = revenue = growth.
With Black Box Intelligence, you understand precisely to what extent this is the case in your business, know the guest experience and workforce management factors having the biggest impact on traffic and sales, and are empowered with tools to do something about it.
“It’s a daily, weekly, monthly, quarterly use for helping us truly understand why sales are up or down. From people to traffic, it’s woven into our DNA. All of our leaders participate in using the data.”
Joe Hummel, CEO Twin Peaks
Predictable results
Focus guest experience action
for financial impact
Top 25 vs bottom 25: Executives tell us that “running a successful restaurant business is about figuring out what your top 25% units are doing right, and doing the same in your bottom 25%.” Understand exactly what is driving sales and traffic performance. Course correct accordingly.
Get it done
Empower action
Once you’ve identified what actions need to be taken, activate your operators to execute them with the Black Box Intelligence platform.
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Insight distribution: Get the right information in the right hands to do something about it.
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Trigger follow up: Task management capabilities enable impactful and consistent direction to operators.
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Connect directly with guests: Respond to guest feedback to strengthen and/or recover customer relationships.
See what Black Box Intelligence can do for you
The Black Box Intelligence Platform
GuestXM
Measure, monitor and improve guest experience.
Workforce Intelligence
Comprehensive workforce benchmark insight.
Financial Intelligence