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Restaurant Workforce Turnover and Compensation Measurement

Workforce Intelligence

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Staff turnover is expensive

On average, it costs…

$20.6m
in annual turnover for 200 unit limited service restaurant
$33.0m
in annual turnover for 200 unit full service restaurant
$1,956
per terminated hourly crew staff member
$14,404
per terminated GM

Connect turnover to financial performance. Know exactly how to improve.

Recruiting, retaining, and rewarding employees is a massive and potentially very costly challenge for brands and their restaurants. It’s also statistically proven to be key to maximizing sales and traffic. Workforce Intelligence gives you comprehensive and actionable workforce insight so you can size its impact to set the pace in the market, rather than merely keep up.

2.8 million+
Restaurant employees we collect compensation data about each month direct from US restaurant payroll systems.

Deep Turnover Insights

Understand turnover impact

  • Track and benchmark turnover right down to the local, DMA or even unit level  – from the C-suite to your hourly employees.

  • Intimately understand the cost of turnover to your business with our sales and traffic models.

  • Identify underperforming units and deliver operators data-driven action plans.

Pay & Benefits

Build the best rewards packages for your business

  • Includes base salary, bonus, paid time-off and even training investment

  • Initiate highly educated compensation strategies that balance available resources with talent you want to attract.

City Barbeque Logo

“Workforce Intelligence has been a huge help entering new markets. As our company has scaled from 20 to 50 stores and on to 100+, we are able to benchmark people power by department vs the industry to see where we have needs.”

Ronnie Berry, Chief Administrative Officer, City Barbeque

A man (Ronnie Berry) in a checkered shirt smiles while standing in front of a wall stacked with firewood logs. The logo on his shirt reads "CW". He has short, dark hair and is looking directly at the camera, exuding a friendly and approachable demeanor.
Cheesecake Factory Logo

“Black Box Workforce Intelligence consistently provides timely and valuable benchmarking data that we use to make key decisions.”

Dina Barmassee-Gray, Chief People Officer, The Cheesecake Factory

A smiling woman (Dina Barmasse-Gray) with long, wavy blonde hair, wearing a dark navy blazer over a black shirt. She has hoop earrings and a necklace with a red pendant. She is standing indoors with a modern office background.
Culver's Logo

“Black Box Intelligence has helped Culver’s obtain regional competitive information that is so important to support our recruiting and retention efforts.”

Matt Klug, VP of HR, Culver’s

A smiling bald man (Matt Klug) with a short beard and mustache is wearing a blue button-up shirt and standing in front of a blurred background with framed photos. His arms are casually resting in front of him.

See what Black Box Intelligence can do for you

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Workforce Intelligence + Black Box Platform

Happy employees = happy guests = traffic and sales

Understand turnover impact on guest sentiment and sales and traffic.
Size correlation between each of these components. And do something about it.

The Black Box Intelligence Platform

GuestXM

Measure, monitor and improve guest experience.

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Guest Intelligence

Turn guest insights to sales and traffic.

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Financial Intelligence

Track, scrutinize and benchmark sales and traffic.

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Overview

Black Box Intelligence Platform

Platform Overview