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Workforce Intelligence for Restaurants

Restaurant Workforce Benchmarks That Turn Gut Feel Into Data-Backed Action

You may be able to fix turnover with opinions and win talent with assumptions. But it’s much easier to lead your workforce strategy if you know how your people metrics stack up – and what’s actually driving them.

Workforce Intelligence gives you the industry’s most reliable restaurant workforce benchmarks, powered by the Restaurant Performance Network. Get a clear view of how to improve retention, staffing, and performance – at scale.

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On average, staff turnover costs:

$20.6m
in annual turnover for a 200 unit limited service restaurant
$33.0m
in annual turnover for a 200 unit full service restaurant
$1,956
per terminated hourly crew staff member
$14,404
per terminated GM

Source: BBI Restaurant Performance Network

Restaurant Workforce Benchmarks

Why the C-Suite and HR Teams Trust Workforce Intelligence

Whether you’re managing 30 or 3,000 locations, Workforce Intelligence gives you the data clarity and market visibility to lead with confidence. Restaurant compensation, training and turnover benchmarks designed to propel you to your maximum potential.

Is it YOU or the Market?
Benchmark your workforce performance — turnover, staffing levels, compensation, and more — against your direct competitors and top brands in your segment.
Spot Risks and Trends Early
Identify turnover spikes, staffing gaps, and wage pressure before they impact operations or P&L. Drill down by region, role, and segment to see what’s changing and where.
Improve Retention and Staffing
Use data-backed insights to refine comp strategy, manager development, training programs, and frontline scheduling — all grounded in reality, not guesswork.
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Connect Labor to Performance
Correlate workforce trends to guest experience, financial results, and unit performance with the BBI platform. See which workforce practices drive better outcomes – and replicate them across your system.

“I live and die by the BBI data. It is the only platform that allows us compare apples with apples that allows us to accurately see how we’re trending in key HR performance areas – namely retention, and compensation and benefits.”

Arlene Estrada Petokas – Chief People Officer, Kura Sushi USA

Turn Workforce Strategy Into Competitive Advantage

Restaurant Workforce Benchmarks That Tell You: Is it YOU or the Market?

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Gold Standard Restaurant Workforce Benchmarks

Powered by the Restaurant Performance Network

BBI’s restaurant workforce insights come from the Restaurant Performance Network – the largest and most reliable source of financial, workforce, and guest data in the industry.

Maximize your potential with the complete one-of-a-kind performance roadmap that provides all the answers.

Never again wonder: “Is it the market or…ME?”.

More on the RPN
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Restaurant Workforce Benchmarks: Turnover

Complete Turnover Insight

  • Track and benchmark turnover right down to the local, DMA or even unit level  – from the C-suite to your hourly employees.

  • Intimately understand the cost of turnover to your business with our sales and traffic models.

  • Identify underperforming units and deliver operators data-driven action plans.

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Restaurant Workforce Benchmarks: Pay & Benefits

Build the Best Rewards Packages

  • Includes base salary, bonus, paid time-off and even training investment

  • Initiate highly educated compensation strategies that balance available resources with talent you want to attract.

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Built for Restaurant HR, Ops, and Finance Leaders

Whether You’re leading HR, Supporting Field Ops, or Advising the C-Suite, Our Restaurant Workforce Benchmarks Help You:

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Reduce Costly Turnover and Improve Employee Lifetime Value

Align Pay and Staffing Strategies with Evolving Market Conditions

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Build Data-Backed Business Cases For Investments in People and Culture

Lead Labor Strategy at Scale Across Thousands of Locations.

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“Workforce Intelligence has been a huge help entering new markets. As our company has scaled from 20 to 50 stores and on to 100+, we are able to benchmark people power by department vs the industry to see where we have needs.”

Ronnie Berry, Chief Administrative Officer, City Barbeque

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Cheesecake Factory Logo

“Black Box Workforce Intelligence consistently provides timely and valuable benchmarking data that we use to make key decisions.”

Dina Barmassee-Gray, Chief People Officer, The Cheesecake Factory

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Culver's Logo

“Black Box Intelligence has helped Culver’s obtain regional competitive information that is so important to support our recruiting and retention efforts.”

Matt Klug, VP of HR, Culver’s

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Black Box Intelligence Platform

Compound the Value of Workforce Intelligence by Combining it With the Rest of the BBI Platform.

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Performance Intelligence
Correlate Financial Performance with Guest Sentiment and Workforce Insights.
Performance Intelligence
Restaurant Performance Network
Data Network Powering Our Platform. Gold Standard of Restaurant Performance Benchmarking.
Restaurant Network
Financial Intelligence
Sales and Traffic Insights. Definitive Benchmark for Financial Performance.
Financial Intelligence
Guest Experience
Guest Experience Management. Reputation Management, Surveys and AI Analytics.
Guest Intelligence

Performance Intelligence

Fueling the AI Restaurant Command Center With Key Insights

The restaurant turnover and compensation benchmarks provided by Workforce Intelligence combines with the rest of our platform to fuel our AI Restaurant Command Center – Performance Intelligence.

  • Gain clarity on impact of turnover and compensation on financial performance.

  • Precisely size impact of guest experience and marketing promotions on sales and traffic.

  • Know what’s working, what’s failing, and exactly what to do next.

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BBI Platform
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Average Star Rating and Guest Sentiment Example

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