Product Update: January 2025
Top Focus Points: AI Analytics Built for Action
What it is
Actionability at a New Level
Our AI-Restaurant Analytics are industry trained to surface the core issues affecting your business from unstructured verbatim feedback – for better or worse. The new Top Focus Points enhancement takes our focus on outcomes and actionability to new levels: now, see the most impactful issues for your business ranked and summarized. Know where to focus to drive the change you want.
Sales Impact of Guest Sentiment
Why We Built It
Data is Great. Data with Direction is Much Better.
Got the time to sift through every review to figure out the biggest issues impacting your business? Unlikely. In fact, too much data and analysis probably leaves you feeling overwhelmed and with analysis paralysis.
You need to be told in a direct, clear and simple way where you need to focus and why. That way, you can spend all your resources, time and effort on taking the action required and driving your business forward rather than crunching the data.
How it Works
Restaurant-Trained AI For Restaurant-Specific Results
Top Focus Points adds an extra actionability layer on our AI Restaurant Analytics. It crunches the feedback you receive into more than 200 restaurant-specific themes and then ranks them in order of impact. For each of these categories, Top Focus Points identifies key data themes to enable you to understand the scale of the issue and generates an AI summary of all the feedback for deeper context.
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Identify Key Improvement Areas: Pinpoint common themes to prioritize focus
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Understand Winning Behaviors: Recognize and reinforce positive themes
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Prioritize for Maximum ROI: Focus on high-impact problems at key locations to maximize returns
How to Get Started
Activate Top Focus Points
Top Focus Points is provisionally only available for our Guest Intelligence customers. It is only currently activated on request.
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If you are a Guest Intelligence customer: Reach out to your customer success manager or complete the form here to have Top Focus Points turned on.
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If you are not a Guest Intelligence customer: Reach out to your customer success manager or complete the form here to learn more.
The 360° AI Restaurant Performance Platform is Coming
Top Focus Points is just the first step of a much bigger vision. Next month, we’re launching Performance Intelligence—the first platform to combine restaurant expertise, AI, guest feedback, and workforce and financial benchmarks. We’re now offering exclusive previews for BBI customers. Be part of the revolution in restaurant performance.
