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Restaurant Acquisitions Are Booming. Here’s How Data Helps You Position Your Brand for Sale.
Despite operating challenges in the current environment, or perhaps because of them, 2021 was a big year for restaurant acquisitions. M&A activity was one of the biggest restaurant industry news...
Guest Check Growth Grows While Traffic Slows
Restaurant Guest Satisfaction Snapshot™ – January, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted A restaurant...
FOH vs. BOH Restaurant Trends
In many restaurants the front of house (FOH) and back of house (BOH) can seem like two completely different worlds. Their day-to-day duties and pressures are often vastly different from one another...
How to Build a Strong Restaurant Culture to Motivate Employees
Across the country, restaurant operators are wrestling with the impact of the Great Resignation. Workers in the restaurant and entertainment sectors are quitting at twice the rate of the national...
Using Restaurant Data to Drive Revenue: A Complete Look at Industry Analytics
From supply chain issues to rising employee wages, there’s no shortage of hurdles for restaurants to overcome in today’s market. Being able to access up-to-date, high-quality restaurant data is...
Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in December
Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in December Restaurant Guest Satisfaction Snapshot™ - December 2021 The Restaurant Guest Satisfaction...
Why You Should Never Show Up For a Board Meeting Without These Crucial Data Points
When you are a busy restaurant CEO, prepping for a board meeting may rank next to a long drive during rush hour traffic or a long wait at the post office on the list of things you want to do....
Black Box Intelligence Leadership Team
Black Box Intelligence Leadership Team David Cantu is a 30-year restaurant industry veteran and serves as the President and Chief Executive Officer for Black Box Intelligence™, the premiere...
Our Founders & the Beginning of Black Box Intelligence™
In 1995, People Report™ founder Joni Thomas Doolin and a group of restaurant human resource executives from five leading restaurant chains agreed to share, and more importantly, to benchmark the key...
A Lot Can Happen in a Year – 2021 – Black Box Intelligence A Year in Review
A Lot Can Happen in a Year - 2021 – Black Box Intelligence™ A Year in ReviewWe kicked off 2021 by being acquired by Diversis Capital (almost exactly a year after rebranding to Black Box...
Moderate Staffing Improvements Contribute to Some Lift in Service-Related Sentiment
Restaurant Guest Satisfaction Snapshot™ – November, 2021 Top 5 Restaurant Brands From a sales perspective, November was exceptionally good for restaurants. With sales larger by 8.3% than they were...
Trending Technology in Restaurants
Trending Technology in Restaurants Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. The need for convenience and seamlessness was...
November Sales Growth Best for the Restaurant Industry in Over a Decade
Restaurant Industry Snapshot™ – November 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic8.72%-4.65%rolling 3 monthsrolling 3 months6.83%-5.70%*2-year comp sales and traffic (only...
Delivery For Restaurants: What Operators Need to Know Now
Delivery For Restaurants: What Operators Need to Know Now Incorporating delivery for restaurants has become an essential component of doing business. Delivery exploded during the pandemic, and some...
Happy Thanksgiving, from all of us at Black Box Intelligence™
Happy Thanksgiving, from all of us at Black Box Intelligence™ This hasn’t been an easy year, but we are thankful to have experienced it with you. We have watched restaurants adapt and innovate at an...
Restaurant Staffing Challenges Driving Declines in Speed of ‘Service’ Sentiment
Restaurant Guest Satisfaction Snapshot™ – October, 2021 Top 5 Restaurant Brands Restaurants continue to post better sales than they did in 2019. Unfortunately, sales growth is slowing down and is...
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