Restaurant Experience and Performance Platform

Empowering operational improvements
fueling traffic and sales

Engage guests. Measure their experience. Layer in the best restaurant financial and
workforce insight to establish a precise roadmap for success.

Loved by more than 400 restaurant brands

Why Black Box Intelligence

Operating a multi-unit restaurant business is really hard.
Black Box Intelligence makes it easier.

Complete picture
Happy staff = happy guests = sales & traffic

Tie guest experience and employee sentiment to sales and traffic.

  • 8x: Higher traffic growth for brands with most improvement in net sentiment scores.

  • 4.0%: Higher sales growth for restaurants increasing average star rating.

Restaurant DNA
By restaurateurs for restaurateurs

We focus on what we’re good at: restaurants and only restaurants.

  • Build products solely with goal of creating impact for restaurants.

  • Hard-earned reputation as the gold standard of restaurant insights.

ROI
Predictable ROI

Act with certainty. Know what action gets what outcome.

  • Set guest experience and employee retention goals that map predictably to revenue.

  • Empower operators with tools to enhance guest relationships.

Marketers, HR people, finance teams and operators are transforming how they work with Black Box Intelligence

“How much the entire team collectively gravitated to this information was a real a-ha moment as it was so clear in joining the dots.”

Fasika Melaku, Vice President of HR & Chief Learning Officer, Denny’s

“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. Our direct customer feedback through GuestXM surveys means that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”

Mike Woida, President International – CKE Restaurant Holdings, Inc.

A man with short gray hair is smiling at the camera. He is wearing a blue checkered shirt and a dark blazer. The background is white, and the image is a circular headshot.

“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”

Clay Dover, CEO, Velvet Taco

Red Robin logo

“The use of Black Box has helped improve our overall performance in same store sales and guest counts. We share this data weekly with our operators and it pushes them to improve their performance.”

Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin

Smiling man with dark hair, wearing a white shirt and a dark grey blazer, posing for a professional headshot against a blurred background.
Orange logo for "Smalls Sliders" with a stylized, uppercase "S" above the text. The word "smalls" is in bold, orange lowercase letters, and "SLIDERS" is in smaller, uppercase letters below it. The logo is set against a light gray background.

“We use Black Box Intelligence to stack rank potential franchisees as we look to expand. It really provides us with the agility to go to market effectively.”

Maria Rivera, CEO, Smalls Sliders

But I thought Black Box Intelligence
was just a restaurant data company?

Yes, we have great industry data and that is fundamental to who we are. But our platform also features extensive restaurant experience management capabilities. Now, understand what you need to do to move the traffic and sales needle. And get it done.

GuestXM

Engage with guests and capture their feedback.

Guest Intelligence

Restaurant-trained guest sentiment analytics.

Financial Intelligence

Sales and traffic performance insights

Workforce Intelligence

Compensation, benefits and turnover insights.

Get started with Black Box Intelligence