Restaurant Experience and Performance Management
We Show Restaurants How to Get Better
Only we combine decades of restaurant expertise, AI, guest feedback, and the best workforce and financial benchmarks to deliver real results
Proud to Serve the Biggest Names in the Restaurant Industry
360° AI Restaurant Performance Platform
The AI-Powered Command Center for Restaurants
Know what’s working, what’s failing, and exactly what to do next.
Black Box Intelligence gives restaurant leaders a real-time, AI-driven performance overview that connects guest experience, workforce management, and financial insights—so you can act fast and win.
How We Help You Win
One Platform. Every Insight. Smarter Decisions.
Fix Underperforming Locations, Reduce Costs, and Streamline Efficiencies.
Turn Guest Insights into Better Campaigns and Greater Loyalty.
Maximize Margins, Optimize Labor, and Drive Profitability.
Hire Smarter, Retain Talent, and Reduce Turnover.
See How We Can Help You
Speak to Product Expert
We Show the Best How to Get Better
The Brightest Restaurant Marketing, HR, Finance and Operations Leaders Come to Us To Run Their Businesses Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Why Black Box Intelligence
Operating a multi-unit restaurant business is really hard.
Black Box Intelligence makes it easier.
Complete picture
Happy staff = happy guests = sales & traffic
Tie guest experience and employee sentiment to sales and traffic.
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8x: Higher traffic growth for brands with most improvement in net sentiment scores.
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4.0%: Higher sales growth for restaurants increasing average star rating.
Restaurant DNA
By restaurateurs for restaurateurs
We focus on what we’re good at: restaurants and only restaurants.
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Build products solely with goal of creating impact for restaurants.
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Hard-earned reputation as the gold standard of restaurant insights.
ROI
Predictable ROI
Act with certainty. Know what action gets what outcome.
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Set guest experience and employee retention goals that map predictably to revenue.
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Empower operators with tools to enhance guest relationships.