Restaurant Experience and Performance Management
The AI Restaurant Command Center
The only platform that connects guest, financial, and workforce signals – so you know where you stand, why it matters, and what to do next.
Powered by the Restaurant Performance Network. Trained On the Language of Restaurants.
Proud to Serve the Biggest Names in the Restaurant Industry
What Makes Us Different
One Platform. Total Clarity. Real Results.
Connected Guest Experience Management
Everything Guest Experience. One Platform.
The complete guest experience management solution for restaurants.
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Surveys: Capture rich, real-time feedback from guests at the location, server, or menu item level.
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Reputation Management: Track and manage reviews and social channels. Monitor, respond, and improve your guest experience.
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Restaurant-Trained AI Analytics and Benchmarks: Surface trends, identify root causes, and get instant insights without the noise.
Gold Standard Performance Benchmarks
Powered by the Restaurant Performance Network
Our Restaurant Performance Network is the largest and most reliable source of financial, workforce, and guest data in the industry.
Maximize your potential with the complete one-of-a-kind performance roadmap that provides all the answers.
Never again wonder: “Is it the market or…ME?”.
Intelligence That Works the Way You Do
Your Teams Don’t Have Time to Dig. We Deliver Insights Built for How Real Restaurant Brands Operate.
For Operators and COOs
Get prioritized lists of what’s holding back performance – so you can adjust quickly and effectively.
For Marketing Teams and CMOs
Deliver better experiences consistently to acquire and retain more guests.
For Finance Teams and CFOs
Better understand your own performance, and map marketing and people initiatives to traffic and sales.
For HR Teams and CPOs
Reduce turnover, improve team satisfaction, and support broader growth plans.
Our Platform
A Command Center for Performance-Driven Restaurant Brands
Our modular platform gives you a unified system to see, understand, and improve every aspect of performance.
Connected Performance Management
Performance Intelligence
Tells you what to fix and how to win by connecting the dots between guest sentiment, workforce performance, and sales and traffic.
Guest Experience Management
Guest Intelligence
Analyze, capture and respond to reviews, menu-level surveys and social posts with restaurant-trained AI.
Traffic & Sales
Financial Intelligence
The industry’s most trusted financial performance benchmarks.
Pay, Benefits & Turnover
Workforce Intelligence
The industry’s most trusted workforce benchmarks.
We Show the Best How to Get Better
The Brightest Restaurant Marketing, HR, Finance and Operations Leaders Come to Us To Run Their Businesses Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
