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Black Box Intelligence: Best of Both Worlds

Gold Standard of Restaurant Data Meets Experience Management

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higher traffic growth for brands with biggest net sentiment improvement between 2019 & 2023

Black Box Intelligence has a hard-earned reputation as the best source of restaurant sales and traffic, compensation and turnover, and guest sentiment benchmarks.

Now combine this insight with a premium experience management platform. Never wonder about the financial impact of your CX initiatives ever again.

Review management and analytics
Social listening, management and analytics
Survey building, distribution and analysis
Task management
Deep restaurant expertise and benchmarks

Traffic and sales modeling

True financial impact of guest experience

34%
difference in portion sentiment scores between highest and lowest LSR traffic performers
0.5%
higher annual sales growth for restaurant brands that improve net sentiment
4.0%
higher sales growth for restaurants with increasing average star rating
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Loved by more than 400 restaurant brands

Become revenue empowered. So that you become truly revenue driven.

Understand exactly what about your guest experience is driving sales and traffic performance. Course correct accordingly.

Bottom line: With Black Box Intelligence, you get so much more than just a reputation management/experience management product. You get a roadmap for operational success.

And of course: Get all the features you’d expect from an experience management platform

Add these capabilities to your financial and workforce performance metrics to create an integrated approach for operational success.

  • Review Management

  • Social Listening and Management

  • Surveys

  • Task Management

  • Dedicated Restaurant-Analytics Capabilities

Animated gif of a product tour of the Black Box Intelligence platform. Starts with the inbox view that displays for users when using the product and finishes with the data analytics capabilities.

Why us for guest experience

We empower with you data to gain buy-in. Like the aggregated numbers above, our model tells you:

What specific factors are causing guest sentiment to be at its existing level.
What you need to do to improve guest sentiment (and in turn traffic and sales).
Traffic and sales impact you can expect when you do make specific changes. Prioritize for impact.

What makes us different

Combination of data with practical execution-focused tools leads to optimal financial performance.

Built for restaurants – our features, functionality and services are designed for your needs.
Precise roadmap for success – Connect dots from guest experience to financial performance.
Predictable ROI – Correlation models combined with CX and operational tools empower your teams.
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