Restaurant Performance Management for Operators
Improve Guest Satisfaction, Boost Traffic and Sales
Guest satisfaction isn’t just about great experiences in and of themselves—our data proves they directly impact sales and traffic. When guests have a poor experience, they don’t return, and their negative online reviews stop others from visiting too.
Prioritize for Impact
Make Guest Experience Your Sales Accelerator
Many vendors help you manage the guest experience. But what makes us unique is the ability to map this very precisely to traffic and sales, allowing you to project the impact of future changes and get the very best ROI.
8x
Higher Traffic Growth for Brands with Biggest Net Sentiment Improvement Between 2019 and 2023
4%
Higher Sales Growth for Restaurant Brands That Improve Net Sentiment
0.5%
Higher Annual Sales Growth for Restaruant Brands That Improve Net Sentiment
Solution
Ruthless Prioritization: How We Help You Optimize Guest Experience
Map Everything to Traffic and Sales
Analyze every marketing and guest experience initiative through the lens of financial impact.
Pinpoint $ Impact
Precisely size guest satisfaction impact on traffic, sales and profitability for best possible ROI.
Become Completely ROI-Focused
Ruthlessly prioritize guest experience improvements that deliver the highest financial return.
Contextualize Performance
Compare guest sentiment and guest experience metrics to industry and regional peers.
Directly Engage with Guests
Respond to and manage reviews for create stronger online local brand perception.
Product Teaser
How Our Platform Helps You Improve Guest Sentiment
See exactly what it is about your guest experience that is working and not working. Then prioritize for better traffic and sales outcomes.
Talk to Us
See What BBI Can Do For You
Optimize Guest Experience for Maximum ROI
Why Black Box Intelligence?
Clear Answers: See exactly where you can and should make guest experience gains.
We Tell You What to Do: Get clear direction on what changes you need to make to improve guest experience.
Focused Improvements: Know the financial impact of changes so you can prioritize what matters most.
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
Real Results, Real Impact
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Increased Guest Loyalty: Higher satisfaction means more repeat visits.
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Better Online Reputation: Stronger ratings drive more traffic and new guests.
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Commercially-Focused Improvements: Prioritize changes that maximize revenue impact.