CUSTOMER FEEDBACK PLATFORM FOR RESTAURANTS
Capture customer feedback across every touchpoint
Yumpingo improves the guest experience by capturing feedback at every interaction, providing valuable insights to enhance offerings and address concerns in real-time.
Capture guest sentiment across every experience
With Yumpingo, you gather valuable insights from customers dining in, ordering take-out, grabbing a quick bite, or shopping in store. Quickly collect customer feedback and make data-driven decisions to drive growth and success for your business.
Dine-in & Table Service
Feedback embedded into your existing service flow provides valuable in-the-moment insights your team can act on in real-time.
Click & Collect and Delivery
Manage all the different aspects of the delivery of your food from the kitchen to how it reaches the customer.
Quick Serve & Grab-and-go
Generate more valuable engagement from your customers who are on the go through our 1-Minute Smart Surveys.
Retail & Grocery Stores
Measure how your products are performing in your retail and grocery stores when you normally have no customer interaction.
Capture guest sentiment anywhere, anytime
Engage with your guests and customers, wherever they are, whatever the experience and however your customers interact with your brand.
Loyalty, CRM & WiFi integrations
Elevate your loyalty program and CRM with Yumpingo’s post-visit survey capabilities. Guests can easily share their thoughts via email, providing valuable sentiment data to enhance your CRM efforts. Plus, additional customers can be signed up to your loyalty programs, further increasing customer engagement and retention.
Order & Pay integrations
Gather feedback effortlessly with our order and pay integrations. Guests can share their thoughts after completing their order and payment via email or the user interface. Our personalized review process focuses on the dishes they ordered, making it more engaging. Plus, our integration streamlines payments for guests and businesses.
“What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”
Managing Director, New World Trading Company
QR Codes & NFC
Engage your customers with a 1-Minute Smart Survey on their own devices, at the ideal point in their experience, through custom QR code and NFC tag solutions.
Yumpingo Devices
A custom-branded, all-in-one device to deliver checks, get real-time customer feedback, and maximize every customer interaction.
Multiple ways to engage your customers
Business Cards & Postcards
Bill/Check Folder
Table Tents
Menus & Table Settings
Acrylic/Metal/Wood Options
Stickers
SMS
NFC Tags
Stickers/Labelling
Receipt
Branding Focus
Graphic Focus
Business Cards & Postcards
Bill/Check Folder
Table Tents
Menus & Table Settings
Acrylic/Metal/Wood Options
Stickers
SMS
NFC Tags
Stickers/Labelling
Receipt
Branding Focus
Graphic Focus
Explore the full platform
Smart Surveys
Understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Smart Actions
Empower strategic business improvements and transform execution quality through recommendations directly to the people who can affect change.
Integrations
Add value to guest experiences with increased satisfaction that improves online reviews and increases their return rates.
Customer Success
Ensuring a smooth and successful onboarding for your organization and empowering you to make the best use of our solutions.
Yumpingo Devices
Custom-branded Yumpingo devices for in-restaurant service, unlocking more insights in less time.
Online Reputation
Grow your brand awareness, improve experience and increase advocacy, to recover and grow your customers.
“With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo.”
Dean Wilson
Director, Olive Tree Brasserie
“Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Talk to us today!
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