Yumpingo’s Continuous Actions Process Delivers a 20% Sales Uplift
Fonda Mexican Increases Customer Satisfaction Using Continuous Actions
Hickory’s Smokehouse see an NPS increase of +14 points with Yumpingo
The Restaurant Group achieved like-for-like sales growth with Yumpingo
Iron Hill Brewery & Restaurant increases promoters by +5% with Yumpingo
Yard & Coop put the customer at the heart of the decision-making process with Yumpingo
Seamore’s increase NPS by +12 points with Yumpingo
Pacific Catch increase their NPS score by +14 points with Yumpingo
Parogon Group advances menu development with data-led insights to deliver +10% more happy guests
New World Trading Company increase NPS by +13 points with Yumpingo
Olive Tree Brasserie increase NPS by +44 points with Yumpingo
Rosa Mexicano reduced unhappy guests by 25% with Yumpingo
Bistrot Pierre reduced unhappy guests by 43% with Yumpingo
Vinoteca achieved an NPS increase of +18 points with Yumpingo
“Yumpingo in one sentence is, gives us data in real time, we can act on and make a difference to our business that we couldn’t do before.”
Managing Director, Parogon Group
“With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo.”
Dean Wilson
Director, Olive Tree Brasserie
“Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
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