CASE STUDIES
Brands That Partner With Us Win
Every day BBI empowers operational shifts creating far reaching and pronounced impact – enhancing customer experiences, employee propositions, and ultimately delivering more sales. We profile the stories of just some of the brands winning with us here.
Video Shorts
The Biggest Restaurant Brands Rely On Us To Get Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Deep Dive Case Studies
How Leading Restaurants Partner With BBI To Get Better
Case Study: Willie’s Icehouse
How Willie’s Icehouse Leverages Industry Benchmarking & Insights to Elevate Restaurant Experience
Case Study: The Restaurant Group
How The Restaurant Group Achieved NPS and Sales Growth With BBI Survey Studio
Case Study: Rocket Restaurants
How Rocket Restaurants Increased NPS 20 Points in Six Months With BBI Response Center
Case Study: Pacific Catch
Pacific Catch Increases NPS Score 14 Points with BBI Survey Studio
Case Study: Hickory’s Smokehouse
Hickory’s Smokehouse Increases NPS by +14 Points With BBI Survey Studio
Case Study: Fonda Mexican
Fonda Mexican Increases Customer Satisfaction Using Continuous Actions
Case Study: Bavet
Bavet Increases Average Star Rating by 0.5 and Quadruples Review Footprint with BBI
Case Study: New World Trading Company
New World Trading Co. Increases NPS 13 points With BBI
Case Study: Yard & Coop
Yard & Coop Puts Customers at the Heart of their Decision-Making Process with BBI
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”
Dean Wilson
Director, Olive Tree Brasserie
“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
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