Restaurant Review Management
Unified Inbox: All Guest Conversations, One Place
Managing guest reviews, messages, and social posts across dozens – or hundreds – of restaurant locations is messy, time-consuming, and prone to inconsistency.
Unified Inbox – part of Response Center – brings all your guest communications into one streamlined platform.
No more switching between logins. No more scattered responses. Just one inbox for all your restaurants’ voices.
Restaurant Review Management At Scale
Responding to Guest Reviews Across Locations at Volume is Really Hard
Restaurant guests are talking – but they’re not in the same place. Reviews, questions, complaints, and praise come in from every corner of the internet. For brand marketers managing a large footprint, that means:
Restaurant Review Management Simplified
Unified Inbox: Manage Everything Digital From A Single Location
Unified Inbox makes Response Center your centralized command center for managing guest engagement across all digital channels. All communication streams into a single, easy-to-use interface – purpose-built for restaurants operating at scale.
Social and review management made easier for restaurants:
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Google, Yelp, Gmail, Outlook, Facebook, Instagram, TripAdvisor, and more.
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Reviews, comments, DMs, and posts.
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Response templates + AI-suggested replies.
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Filters by location, channel, sentiment, and more.
Average Star Rating ROI Calculator
What is the Tangible Dollar Value of Effective Restaurant Review Management?
Restaurant Review Management Optimized
Built for Restaurant Brands Like Yours
Unified Inbox isn’t just a messaging tool. It’s a restaurant review and social media management solution designed for teams who need to:
“BBI is a game-changer! It allows us to aggregate our guests’ reviews & sentiment from a multitude of different social media and review channels, including Google, TripAdvisor, Instagram, Twitter, Facebook & more, so that we can reply to each guest’s feedback seamlessly into one central dashboard.”
TOBI LUKASCHEK
BUSINESS DEV. MANAGER ROCKET RESTAURANTS
Restaurant Review Management Platform
Explore Response Center
Guest Experience Management Platform for Restaurants
Response Center is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
Unified Inbox is a key part of our Guest Intelligence solution, built for guest experience management. This fuels our our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
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