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Complete Restaurant Guest Experience Management

Every Guest Interaction Captured. Analyzed. Actioned.

One platform to manage surveys, reviews, social, sentiment, and recovery – purpose‑built for restaurants and powered by AI.

Take Control of the Guest Experience With One Unified Platform.

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30+ Years Serving the Biggest Names in the Restaurant Industry

Nando's logo featuring a black rooster with a red heart on its chest standing beside the word "Nando's" in bold red letters on a red background.

“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”

Rob Papps – Group CEO, Nando’s
A middle-aged man with short brown hair and a beard is smiling and looking to the side, reflecting the warmth of a Complete Guest Experience. He is wearing a dark jacket, and the background is blurred.

End-to-End Experience Management

Unify the Guest Experience Under One Platform

Menu-Level Surveys
Capture rich, real-time feedback from guests at the location, server, or menu item level.
Two simplified purple human figures facing each other with overlapping black speech bubbles above them, symbolizing communication or conversation.
Reputation Management
Track and manage reviews and social channels. Monitor, respond, and improve your guest experience.
Restaurant-Trained AI Analytics
Surface trends, identify root causes, and get instant insights without the noise.
Restaurant Performance Network
Know what good looks like by benchmarking guest experience against the competition.

Unified Guest Experience

Why It Matters

  • Every interaction: Menu-level surveys, real-time reviews, and social engagement all managed in one system.

  • Unified data and tech: Replace siloed platforms with an integrated solution from survey to sentiment to response.

  • Restaurant-trained AI: AI models tailored to understand key restaurant themes trained on 30 years of guest feedback.

  • Fast, actionable insights and workflows: From sentiment analytics to AI guest response and task-driven guest recovery workflows.

Willie’s Grill & Icehouse logo shaped like a bottle cap, with “Willie’s” in large white letters and “Grill & Icehouse” in smaller white text on a blue and gold circular background, as Willie’s Icehouse leverages industry benchmarking & insights.

“Streamlined data has allowed us to better monitor the overall health of the brand. Black Box’s solutions improved the way we execute 100%.”

Marty Wadsworth – VP Marketing, Willie’s

Read Case Study
A smiling man with short light brown hair, wearing a black collared shirt, stands in front of a textured light-colored wall, ready to discuss Action Guest Feedback.

Key Benefits

Why Unify Your Guest Experience with BBI

Capture and respond to all guest feedback in a single, restaurant-specific platform.
Translate feedback into action, fast with sentiment analytics and prioritized task lists.
AI trained on restaurant language for hyper-specific insights and actions.
Reduce systems and complexity, consolidate tools and workflows.
Fuel alignment and understanding at all levels with real-time guest signals tied to business KPIs.

Product

Guest Intelligence

The Complete Guest Experience Management Solution for Restaurants

Guest Intelligence brings surveys, reputation management, and deep restaurant-trained AI analytics together in one powerful platform.

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A laptop screen displays various overlapping interface windows showing customer feedback, sentiment ratings, chat replies, and menu item questions—illustrating The All-in-One AI Restaurant Platform’s digital review and response management tool.

Helping Restaurants Grow

Demonstrable ROI

+9
Point NPS Increase
Handwritten-style black text on a white background reading "Frankie & Benny's"—featured in Case Study: The Restaurant Group, which achieved NPS and sales growth with BBI Survey Studio.
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+20
NPS Point Increase
Logo for "Eddie Rocket's City Diner" with white text on a red circle, and "City Diner" in cursive on a black banner below—an iconic look recognized by Black Box Intelligence Customers.
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+0.5
ASR Growth
The image shows the word "BAVET" in bold, uppercase red letters with a registered trademark symbol in the top right corner, set against a white background—making it stand out to Black Box Intelligence Customers.
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+14
Point NPS Increase
Logo of Pacific Catch featuring the text "Pacific Catch" with a stylized fish graphic above. Below, it reads "Westcoast Fish House." The logo is in black on a gray background.
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More Reasons Top Brands Partner with Us

Why BBI

Restaurant AI
Practical AI that helps operators do their jobs faster, easier, better.
Restaurant AI
RPN Advantage
The Restaurant Performance Network tells you if it’s you or the market.
Restaurant Performance Network Advantage
Complete Performance Picture
Understand relationship between guest experience and workforce metrics, and financial performance.
Complete Picture
Customer Base
We’re used by the biggest and best restaurant brands in the world
Our Customers

Ready to Take the Next Step?

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