Restaurant Performance Management
Black Box Intelligence Platform
The only platform combining guest experience management and analysis with deep financial and workforce intelligence.
Mapping guest and employee experience to revenue
Restaurant DNA
Technology built for people like you by people like you
Running a successful restaurant business is tough. Slim margins, rising supply costs, and finding the right talent are just a few challenges you face. Your investments must be highly effective and efficient. We understand this because we were founded in 1995 by experienced restaurant executives.
We were formed out of a real need for data to make more effective operational decisions. Since then, we’ve expanded our products to match market needs. Underpinned by the belief that every strategic decision should tie back to sales and traffic, our platform now covers financial performance, workforce trends, and guest experience.
“You have an incredible product and are terrific people to work with.”
Randy Dewitt, Founder, Front Burner Society
GuestXM
Engage with your guests at scale
A single solution to measure, monitor and improve guest experience across social, reviews and surveys.
Guest Intelligence
Restaurant-trained analytics
Guest experience insights solution built exclusively for restaurants that leads to quantifiable traffic and sales uplift.
Deeper Dive
What does “restaurant-trained analytics” even mean? And why do they matter?
Financial Intelligence
Sales and traffic insight
Track, scrutinize and benchmark sales and traffic. Deep insights to empower operational improvements.
Workforce Intelligence
Pay, benefits and diversity insight
Comprehensive workforce benchmark insight that empowers you against any hiring or retention challenge and understand its impact on financial performance.
