Restaurant Performance Management

Black Box Intelligence Platform

The only platform combining guest experience management and analysis with deep financial and workforce intelligence.

Mapping guest and employee experience to revenue

+250
Metrics
99%
US DMA’s
2.8m+
Employees’ Data
+50m
Guest Reviews
120,000
Restaurant Units
$153bn
Annual Sales

Restaurant DNA

Technology built for people like you by people like you

Running a successful restaurant business is tough. Slim margins, rising supply costs, and finding the right talent are just a few challenges you face. Your investments must be highly effective and efficient. We understand this because we were founded in 1995 by experienced restaurant executives.

We were formed out of a real need for data to make more effective operational decisions. Since then, we’ve expanded our products to match market needs. Underpinned by the belief that every strategic decision should tie back to sales and traffic, our platform now covers financial performance, workforce trends, and guest experience.

“You have an incredible product and are terrific people to work with.”

Randy Dewitt, Founder, Front Burner Society

Randy De Witt, Founder of Front Burner Society

GuestXM

Engage with your guests at scale

A single solution to measure, monitor and improve guest experience across social, reviews and surveys.

Guest Intelligence

Restaurant-trained analytics

Guest experience insights solution built exclusively for restaurants that leads to quantifiable traffic and sales uplift.

Screenshot of Guest Intelligence sentiment analytics. Left: Sentiment Summary circle chart showing 60.1% positive reviews and total Net Sentiment of 4.61. Middle: Highest Traffic Drivers Sentiment bar graph. Right: Highest Traffic Channels Sentiment bar graph.

Financial Intelligence

Sales and traffic insight

Track, scrutinize and benchmark sales and traffic. Deep insights to empower operational improvements.

"Comp. Sales" showing company sales (purple) and industry benchmark sales (teal) from January to May. Both lines trend upward, with peaks in March and May, reflecting positive traffic and sales benchmarks.

Workforce Intelligence

Pay, benefits and diversity insight

Comprehensive workforce benchmark insight that empowers you against any hiring or retention challenge and understand its impact on financial performance.

A line graph titled "Industry Turnover - This Year" shows turnover trends for Casual Dining, Upscale Casual, and Fine Dining across four quarters. An inset bar graph titled "Percentiles - Turnover (Rolling 12 months)" illustrates turnover percentiles at 25th, 50th, and 75th.

See what Black Box Intelligence can do for you