We Just Got a Whole Lot Better
BBI + Yumpingo
Learn About New Capabilities: Talk to Product Expert
Why This Happened
Feeding the BBI Platform with Deeper, Richer Insight
Black Box Intelligence has acquired Yumpingo—bringing together the best in restaurant feedback, analytics, and benchmarking. Together, we will help you make smarter decisions, improve guest experience, and grow your brand faster.
Yumpingo’s powerful guest experience solution adds key new capabilities to the BBI platform:
Tried and Tested
We’ve been partnering with Yumpingo since 2022 so this is already a tried, tested and integrated combination.
BBI + Yumpingo: A Force Multiplying Combination
The Complete Guest Experience Solution to Power Optimal Restaurant Performance
Consolidated, Holistic Experience Measurement
Get the complete picture by combining unified guest survey and review capabilities with powerful restaurant-trained AI guest analytics.
Improved Guest Engagement and Recovery
More and higher impact avenues to strengthen relationships with and/or win back guests.
Even Clearer Path to Financial Improvement
Feed the BBI AI restaurant command center with complete guest sentiment inputs to drive even better prioritization mapped directly to traffic and sales.
Enterprise Grade Guest Survey Tech
Capture richer guest feedback with enterprise-grade, check-level surveys—customizable, fast, and built for scale across locations.
Point of Sale & Loyalty Platform Integrations
Connect guest sentiment directly to specific transactions, menu items and specific customer segments.
Guest Experience Expertise
Yumpingo’s team brings with it exceptional customer experience measurement and improvement specialism.
BBI + Yumpingo
We’ve United Two Guest Experience Powerhouses
This acquisition will compound the impact of our recently-launched flagship technology, Performance Intelligence – the only platform to combine restaurant expertise, AI, guest feedback, and the best workforce and financial benchmarks.
Yumpingo will combine with our existing products to feed the BBI AI Restaurant Command Center with a complete guest experience overview.
Our ability to unify guest sentiment, operational performance, and workforce and financial intelligence into one powerful platform was already unique. But we’ve taken it to another level.
