Social Listening & Management for Restaurants

GuestXM Social Listening & Management

Analyze, manage and engage with guests across social media channels from restaurant-dedicated platform.

  • Manage your social accounts: Schedule posts across your main social channels.

  • Engage with customers: Comment, respond to comments, and manage DMs all from one place.

  • Engage with customers: Comment, respond to comments, manage DMs and more – all from the same inbox.

Screenshot of an Instagram conversation. User handle "paulinho" comments on a post by Black Box BBQ. Message from "paulinho" says: "Hello there! I just wanted to say that I love your food! I saw that you replied to my comment!" Dated July 15, 2024.
  • Consistency: Effectively scale your social strategy across every unit with dedicated response and publishing templates.

A feedback message requests contacting feedback@blackboxbbq.com about a visit to a specific location, expressing appreciation for feedback and the desire to improve the experience. The message background is pink with a red dot in the top left corner.

Leverage social as just one source of customer sentiment.

Explore GuestXM

GuestXM Overview

Measure, monitor and improve guest experience.

GuestXM Surveys

Surveys built for restaurants.

GuestXM Review Management

Easy, consistent and scalable.

GuestXM Task Management

Assign tasks and automate responses.