NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT
BBI & Olo Integration
Start capturing feedback through Olo’s ordering channels with BBI’s direct integration with Olo’s Digital Ordering Platform.
Unlock off-premise performance insights to empower frontline teams to drive improvements throughout the ordering experience.
Start capturing real-time feedback within days of enablement
Increase execution quality, accuracy, and velocity to grow off-premise revenue.
Identify opportunities for menu engineering and development to help with ongoing cost savings.
BBI aggregates and translates customer data into actionable insights for the business.
How does Olo integrate with BBI?
Step 1:
When an order is placed, Olo sends customer and order details to BBI.
Step 2:
At the end of their meal, BBI sends a 1-Minute Smart Survey to the customer via a restaurant-branded email to capture off-prem experience satisfaction.
Step 3:
BBI then provides brands with actionable insights based on customer experience data collected through Smart Actions.
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