NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT
Black Box Intelligence & Paytronix Integration
Use BBI’s 1-Minute Smart Surveys to capture feedback whenever an order is placed through the Paytronix Order & Delivery platform or the Paytronix Customer Loyalty Program.
Improve food and service execution, operate more efficiently, and create better customer experiences with this simple integration.
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Collect customer feedback data from on-premise, delivery, and off-premise orders via a post-dining email.
Smart Surveys capture feedback on actual items ordered and uncover the ‘why’ behind every customer experience.
Grow your loyalty programme by automatically signing up new customers to the Paytronix platform.
How Paytronix Integrates with Black Box Intelligence
Step 1:
Paytronix sends the customer and order details to BBI.
Step 2:
Shortly after their meal, BBI sends a 1-Minute Smart Survey to the customer via a restaurant-branded email.
Step 3:
BBI provides actionable satisfaction insights and new customer email addresses can be added to the Paytronix Customer Loyalty program.