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We’ve acquired Yumpingo. Find out what this means.

Why BBI

Why BBI

Complete Picture

Connect guest experience, employee satisfaction and financial performance

Predictable ROI

Predictable traffic and sales modelling

Restaurant Specialists

We get you because we are you

A who's who of restaurant powerhouses.

Platform

Platform

Platform Overview

Entire Product Suite

Performance Intelligence

360° AI Restaurant Performance Platform

Guest Experience Management

Review Management

Social Listening and Management

Surveys

Task Management

Guest Intelligence

Restaurant-Trained Guest Experience Analytics

Restaurant-Trained Analytics

Review Intelligence

Competitor Intelligence

Survey Intelligence

Social Intelligence

Financial Intelligence

Traffic & Sales

Workforce Intelligence

Pay, Benefits & Turnover

Additional Products

Supplier Intelligence

Benchmarks for Suppliers to Restaurant Industry

Market Intelligence

Benchmarks for Investors in Restaurant Industry

Other products we integrate with

Total Rewards Survey

Insights from 158 restaurant brands

Use Cases

Who We Serve

For Operators and COOs

Optimize Execution Across Entire System

Fix Poor Performing Units

Minimize Costs, Maximize Efficiencies

Reduce Staff Turnover

Improve Guest Satisfaction

For Marketing Teams and CMOs

Acquire and Retain More Guests

Improve Guest Experience At Scale

Run Smarter Campaigns

Boost Average Star Ratings

For Finance Teams and CFOs

Steer Business Growth and Health

Create Dynamic Growth Engine

Optimize Margins

Consolidate Systems and Data

Hire and Retain Staff More Effectively

For HR Teams and CPOs

Become an Employer of Choice

Hire Smarter and Faster

Reduce Staff Turnover

Train Better

Resources

Restaurant Trends, Analysis & Commentary

By Resource Type

Search entire library

Events & Webinars

Restaurant Best Practices

Restaurant Insights & Research

Press Releases & In The News

Restaurant Glossary

State of the Industry Webinars

Our flagship quarterly deep dive into the latest restaurant trends

Lessons from the Field

Podcast interviews with top restaurant leaders

Monthly restaurant industry trend updates.

Quick Links

Average Star Rating Hub

One-stop shop for all things ASR: How much it costs you, what to do to improve and more

Average Star Rating ROI Calculator

Calculate your predicted sales uplift of Average Star Rating improvement

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Best Practices Awards (BPAs)

Honoring top restaurant industry performers

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